Remote IT Service Delivery Program Manager

Future Tech Enterprise, Inc.; Fort Lauderdale (FL); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company match

PTO

Job summary

Future Tech Enterprise, Inc. is seeking a Program Manager in Fort Lauderdale, FL, to oversee IT service delivery within customer IT lifecycle programs. The ideal candidate should have over 5 years of experience in program management, a strong focus on service delivery, and hands-on knowledge of ServiceNow and ERP systems. Responsibilities include managing compliance, driving continuous improvement, and leading operational teams. Benefits include medical, dental, vision, and PTO, with a possibility for remote work.

Qualifications

• 5+ years in IT service delivery or program management focused on global operations.
• Experience with detailed operational execution and high-level strategy.
• Hands-on with ServiceNow workflows and ERP processes.

Responsibilities

• Oversee IT service delivery for the PCaaS program.
• Ensure compliance with SLAs and business rules.
• Manage inventory and streamline processes.

Skills

Advanced Microsoft Excel

ServiceNow workflows

Data analysis

Stakeholder management

Leadership

Education

Bachelor’s degree

ITIL Foundation certification

PMP certification

Job description

Future Tech Enterprise, Inc. is seeking a Program Manager in Fort Lauderdale, FL, to oversee IT service delivery within customer IT lifecycle programs. The ideal candidate should have over 5 years of experience in program management, a strong focus on service delivery, and hands-on knowledge of ServiceNow and ERP systems. Responsibilities include managing compliance, driving continuous improvement, and leading operational teams. Benefits include medical, dental, vision, and PTO, with a possibility for remote work.