Remote IT Sales — Client Experience Specialist

Microserve; United States; Remote; USD 38,000 - 47,000; Full time

Benefits offered by this job

Time-off policies

Paid time off

Extended Medical & Dental

Employee discounts

Wellness & engagement activities

Community involvement

Job summary

Microserve is seeking a Client Experience Specialist to join our Sales team, remotely across Canada. This role supports Account Executives, manages quotes, orders, pricing, and client communications to ensure exceptional service.

You will nurture relationships, identify new opportunities, and coordinate with internal teams to deliver client-focused IT solutions. Requirements include 3+ years in IT sales, strong English communication, and post-secondary education.

Qualifications

• 3+ years in an IT sales environment
• Exposure to all phases of a B2B sales process is strongly preferred
• Post-secondary education in IT is preferred
• Excellent organizational skills and attention to detail
• Strong written and verbal communication in English

Responsibilities

• Position and sell the company’s full range of IT services and solutions to new and existing clients
• Collaboratively work with Account Executives and Services for client opportunities towards a successful close
• Identify and leverage manufacturer and supplier resources to help facilitate customer requirements
• Follow up on leads and client inquiries
• Gather information on client business requirements to propose best-fitting technology solutions
• Maintain a strong understanding of vendor pricing programs
• Produce and present quotes and proposals to clients, including SKUs and configurations
• Manage high volumes of quotes and orders per SLAs
• Ensure 100% accuracy on quotes & orders
• Respond to RFQs and procurement requests
• Maintain relationships and grow opportunities within accounts
• Lead orders to completion with delivery and invoicing status updates
• Identify and escalate issues with product availability and ETA
• Update product knowledge through vendor courses
• Create and maintain communications for projects led by Client Experience Specialist
• Warm and cold calling to new and existing clients
• Participate in client engagement tools related to the role

Skills

IT sales

Client relationships

Quoting & pricing

CRM tools

Communication

Multi-tasking

Independent/teamwork

MS Office

Presales configurations

Education

Post-secondary education

Tools

CRM software

MS Office

Job description

Microserve is seeking a Client Experience Specialist to join our Sales team, remotely across Canada. This role supports Account Executives, manages quotes, orders, pricing, and client communications to ensure exceptional service.

You will nurture relationships, identify new opportunities, and coordinate with internal teams to deliver client-focused IT solutions. Requirements include 3+ years in IT sales, strong English communication, and post-secondary education.