Remote IT & SaaS Operations Manager

Antler; United States; On-site; USD 104,000 - 140,000; Full time

Job summary

Samsara's Core IT team builds the systems and processes that let every team do its best work. As Manager, Business Operations, you'll own the budget, vendor, and hardware operations that keep Core IT running and scale impact across five regions.

You'll lead a small team, partner with stakeholders, and drive SaaS procurement, license optimization, and hardware operations with a focus on cost efficiency and process discipline.

Qualifications

• 5+ years of experience in vendor management, SaaS operations, IT business operations, or a related discipline.
• Experience managing people, or a demonstrated readiness to take on people management for the first time, with a clear point of view on how you'd set priorities and grow a small team.
• Experience partnering across IT, finance, and business teams to manage budget and vendor relationships.

Responsibilities

• Own SaaS budget, forecasting, and license management across Core IT's enterprise platforms (Atlassian, Google Workspace, Slack, and others as we adopt them), including the app catalog, utilization tracking, the renewal calendar, and cost optimization.
• Own vendor management for Core IT's SaaS and hardware contracts.
• Own hardware and logistics operations across five regions: inventory forecasting, procurement, multi-region ordering, new hire equipment standards, new office buildout hardware, and the IT hardware budget.
• Manage and develop direct reports, setting priorities across their combined scope and growing the team's capabilities and impact as the function's mandate expands.
• Partner with Core IT's business systems analysts on requirements, process design, and systems support wherever their work touches SaaS, vendor, or hardware operations.
• Build the operating rhythm for Business Operations: budget tracking, vendor scorecards, a renewal calendar, and the reporting that gives IT leadership real visibility into spend and vendor performance.
• Partner with IT, Sales, and R&D leadership on the platform backlog and renewal decisions that cross team lines.
• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Skills

Vendor management

SaaS operations

IT business operations

People leadership

Data analysis

Google Sheets/Excel

Tools

Atlassian

Google Workspace

Slack

Job description

Samsara's Core IT team builds the systems and processes that let every team do its best work. As Manager, Business Operations, you'll own the budget, vendor, and hardware operations that keep Core IT running and scale impact across five regions.

You'll lead a small team, partner with stakeholders, and drive SaaS procurement, license optimization, and hardware operations with a focus on cost efficiency and process discipline.