Remote IT Project Manager - PMO Lead

Robotic Technologies Automation

Harrisburg (Dauphin County)

Remote

USD 90,000 - 130,000

Full time

6 hours ago

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Job summary

The Commission is seeking a seasoned IT Project Manager to serve in the IT Project Management Office, planning, executing, and delivering complex technology initiatives across software development, enterprise architecture, and infrastructure. You will drive PMBOK-aligned lifecycles, manage risks, and coordinate vendors to meet milestones in a fast-paced, remote/hybrid setup.

Responsibilities include go-live coordination, documentation, and ensuring PCI/compliance, with onsite presence at

Qualifications

Strong program/project management capabilities and ability to collaborate with cross-functional stakeholders.
Minimum 7 years of project management experience delivering IT projects of varying complexity.
Expert proficiency in scope, schedule, quality, communication, vendor, resource, change, and integration management.
Demonstrated ability to manage software development, enterprise architecture initiatives, platform upgrades, SaaS implementations, and infrastructure projects.
Strong understanding of PMBOK project management standards.
Working knowledge of ITIL/ITSM processes (Incident, Problem, Change, Release, Configuration).
Hands-on experience with Agile frameworks such as SCRUM and SAFe.
Minimum of 5-years of experience planning/executing tolling Back Office systems, including cutover and go-live activities.
Familiarity with enterprise architecture governance and ecosystem impact analysis.
Experience implementing contact center and telephony solutions, payment platforms, and middleware/integration technologies.
Understanding of IT security fundamentals and PCI compliance.
Proven ability to lead cross-functional teams and manage vendor relationships.
Excellent written and verbal communication for executive-level presentations/reports.
Ability to work independently, manage multiple priorities, and deliver in a fast-paced environment.
Experience developing and validating test scripts, supporting QA cycles, and overseeing UAT.
Ability to troubleshoot escalated issues and coordinate resolutions across teams.
Documenting technical and business processes, workflows, and operation playbooks.

Responsibilities

Lead IT PMO and deliver complex technology projects across software, architecture, infrastructure, contact center solutions, and enterprise toolsets.
Manage full lifecycle projects using PMBOK-aligned methodologies (Initiating, Planning, Executing, Monitoring/Controlling, Closing).
Define scope, gather requirements, and align business/technical objectives across initiatives.
Develop and maintain schedules, plans, RAID logs, communication plans, and quality frameworks.
Coordinate internal teams, contractors, system integrators, and vendors to meet milestones.
Prepare documentation including meeting minutes, status reports, test scripts, and change artifacts.
Identify risks, issues, and dependencies; drive mitigation and resolution.
Lead governance forums and stakeholder engagements to drive decisions and alignment.
Oversee implementation/integration of contact center solutions, telephony/PCI workflows, and third-party connections.
Ensure IT security compliance with roadmaps and regulatory requirements.
Coordinate go-live/cutover activities, readiness checks, testing, and stabilization.
Document work products and best practices; maintain designs/diagrams and lessons learned.
Develop productive relationships with technology staff, business owners, sponsors, vendors, and clients.
Lead project team activities for enterprise system work.
Work independently to achieve assigned tasks.
Adhere to Commission standards, policies, and procedures.