Remote IT Program Analyst — Enterprise Support & Projects

CTI Resource Management; Millington, Norfolk, Washington (TN, VA, District of Columbia); Remote; USD 65,000 - 95,000; Full time

Job summary

CTI Resource Management is seeking a Program Analyst (ACTR) to join a remote team that supports the CNIC enterprise. The role requires residing within about an hour of a Naval Installation to handle hardware refreshes and related IT equipment.

You will onboard new hires, lead IT project coordination, and manage asset lifecycle. The job focuses on enterprise IT service delivery, SOP creation, inventory tracking, and data reporting to ensure seamless end user support.

Qualifications

• HS and 6 years of direct IT work experience to develop/integrate data.
• Familiar with leading teams to achieve Enterprise goals.
• Security+ or IAT II certification required or obtainable within 6 months of start date.

Responsibilities

• Provides IT customer service, technical expertise enterprise wide for CNIC via phone, email, onsite or through tickets submitted through a ticketing tracking system (BMC Helix).
• Perform task order management by creating, removing and transferring services to and from task orders. Review services placed on the order mods to ensure that all requirements are captured and then submit for processing. Validates vendor invoices monthly.
• Onboard new hires by creating their NMCI/Flank Speed email, assigning a computer and setting up IT equipment at their location.
• Lead project coordinator for IT projects such as tech refresh, cube renovations and building-wide Wi-Fi.
• Analyzes business processes and identifies areas for improvement by creating SOPs to enhance end user self-sufficiency and issue resolution.
• Track and analyze inventory metrics for NMCI hardware e.g. computers, peripherals and mobile devices as the CNIC HQ asset manager.
• Perform Purebred Agent duties by deploying gov’t iPhones in accordance with federal gov’t standards.
• Creates, amends and submits purchase requisitions for NMCI through SAP ERP.
• Collect, analyze and provide application data reports as directed.
• Handles customer problems that arise from the use of the above listed applications/processes.
• Creates processes for responding to customer inquiries.
• Troubleshoot errors and take prompt, appropriate action on customer complaints.

Skills

Reading Comprehension

Critical Thinking

Active Listening

Speaking

Instructing

Troubleshooting

Time Management

Education

High School

Tools

BMC Helix

SAP ERP

Job description

CTI Resource Management is seeking a Program Analyst (ACTR) to join a remote team that supports the CNIC enterprise. The role requires residing within about an hour of a Naval Installation to handle hardware refreshes and related IT equipment.

You will onboard new hires, lead IT project coordination, and manage asset lifecycle. The job focuses on enterprise IT service delivery, SOP creation, inventory tracking, and data reporting to ensure seamless end user support.