Assistant Contract Technical Representative

CSA Global LLC; Great Lakes (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

CSA is seeking an Assistant Contract Technical Representative (ACTR) to support Naval Station Great Lakes, providing IT service delivery for NMCI and NGEN programs. This full-time on-site role requires experience in government or military IT environments to assist in managing service records and deployments.

The ACTR will help process MAC requests, user provisioning, and NETC workload while ensuring accurate data, security compliance, and timely task completion in a fast-paced defense setting.

Qualifications

• Active DoD Secret Clearance required.
• Security+ or equivalent Bachelor's Degree.
• 3 years of IT, data analysis, and process-improvement experience.

Responsibilities

• Provide direct support to the NETC CTR by creating service records and MACs in NET.
• Submit Move, Add, Change requests and NET buildouts as required.
• Assist with NMCI and Office 365 user provisioning and IT solution deployment.
• Support hardware refresh cycles, respond to user IT issues, and recommend solutions.
• Conduct periodic inventories and reconcile service records in NET for data accuracy.
• Verify MAC completion by NMCI contractor using HP Service Manager and Active Directory.

Skills

IT service delivery

Data analysis

Statistical analysis

Problem solving

Business process improvement

Education

Security+ or Bachelor’s Degree

Job description

Description:

CSA is seeking a qualified Assistant Contract Technical Representative (ACTR) to support operations at Naval Station Great Lakes for the Naval Education and Training Command (NETC). The ACTR will assist in managing and supporting Navy and Marine Corps Internet (NMCI) and Next Generation Network (NGEN) services. This is a full-time on-premises position in Great Lakes, IL requiring experience in IT service delivery within a government or military environment.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.

How Role will make an impact:

• Provide direct support to the NETC Contract Technical Representative (CTR) by creating service records and Task Order modifications in the Navy Enterprise Tool (NET)
• Submit Move, Add, Change (MAC) requests, Delivery Requests, and initiate NET buildouts as required
• Assist with employee check-in/check-out processes, including the creation, transfer, and provisioning of NMCI and Office 365 user accounts, as well as designated NGEN IT solutions
• Support the computer hardware refresh cycle, respond to user assistance requests, troubleshoot IT issues, and recommend appropriate technical solutions
• Conduct periodic physical inventories of ordered services; validate, reconcile, and update service records in NET to ensure data accuracy
• Upon completion of MAC requests, verify that all tasks have been fully executed by the NMCI contractor by checking HP Service Manager and Active Directory.

Requirements:

What you'll need to have to join our award-winning team:

• Clearance: Must possess and maintain an active DoD Secret Clearance.
• Certifications: Security+ or equivalent Bachelors Degree.
• 3 years of relevant experience in IT work, Data Analysis, Statistical Analysis, Problem Solving, and Business Process Improvement.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to:

• Sit for extended periods of time and work at a computer workstation
• Use hands and fingers to operate keyboards, mice, and other input devices
• Communicate effectively, both verbally and in writing
• Specific vision abilities required may include close vision, distance vision, depth perception, and the ability to adjust
• Stand, walk, bend, or reach; Access equipment located in data centers, offices, or under desks
• Lift and/or move equipment weighing up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, in accordance with the Americans with Disabilities Act (ADA).

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