Remote IT Program Analyst – Enterprise Support

CTI Resource Management; Jacksonville (FL); Remote; USD 65,000 - 90,000; Full time

Job summary

CTI Resource Management seeks a Program Analyst (ACTR) to support CNIC enterprise IT services remotely, with proximity to a Naval Installation. The role involves incident handling, device provisioning, and project coordination for tech refresh and network upgrades.

You will onboard new hires, manage asset lifecycles, and improve processes via SOPs while maintaining federal standards and security clearances. Requires HS and relevant IT experience.

Qualifications

• HS and 6 years of direct work experience with the use of information technology to develop and/or integrate complex data.
• Security + certification or IAT II certification equivalent required or can be obtained within 6 months of start date.
• Security Clearance: A favorable T3 background investigation required.

Responsibilities

• Provides IT customer service, technical expertise enterprise wide for CNIC via phone, email, onsite or through tickets submitted through a ticketing tracking system (BMC Helix).
• Perform task order management by creating, removing and transferring services to and from task orders and review mods.
• Onboard new hires by creating NMCI/Flank Speed emails, assigning a computer and setting up IT equipment at location.
• Lead project coordinator for IT projects such as tech refresh, cube renovations and building-wide Wi‑Fi.
• Analyzes business processes and creates SOPs to boost end user self-sufficiency and issue resolution.
• Track and analyze inventory metrics for NMCI hardware and act as HQ asset manager.

Skills

Reading Comprehension

Critical Thinking

Active Listening

Speaking

Instructing

Troubleshooting

Time Management

Education

High School

Job description

CTI Resource Management seeks a Program Analyst (ACTR) to support CNIC enterprise IT services remotely, with proximity to a Naval Installation. The role involves incident handling, device provisioning, and project coordination for tech refresh and network upgrades.

You will onboard new hires, manage asset lifecycles, and improve processes via SOPs while maintaining federal standards and security clearances. Requires HS and relevant IT experience.