Remote SaaS Platform Support and Admin Specialist

Irvine TechNology Corporation; United States; Remote; USD 70,000 - 75,000; Full time

Job summary

Irvine Technology Corporation is seeking a SaaS Application Support Specialist to join a hands-on, collaborative team supporting a connected ecosystem of enterprise SaaS platforms for a globally distributed workforce.

You will be the right hand to the Business Applications Manager, triaging incidents, administering Salesforce and NetSuite, and improving workflows to boost utilization and efficiency. Remote work optional with strong independent work capabilities.

Qualifications

• 4-5 years of experience in a SaaS support, IT helpdesk, or applications analyst role.
• Hands-on experience supporting or administering at least one major enterprise SaaS platform (CRM, ERP, ITSM, or similar).
• Demonstrated ability to configure and administer platforms and improve workflows, with strong troubleshooting and analytical skills.
• Experience working with an ITSM ticketing system such as ServiceNow, Freshservice, or Zendesk, and the ability to work independently in a remote environment.
• Preferred: Salesforce administration, NetSuite ERP familiarity, SQL or data analytics exposure, integration tool experience (Workato, MuleSoft, or similar iPaaS), and SOX compliance understanding.

Responsibilities

• Serve as a primary point of contact for SaaS platform support requests, triaging and resolving incidents and service requests through the ITSM ticketing system
• Perform hands‑on administration across Salesforce and NetSuite, including user management, profiles, permission sets, flows, saved searches, custom fields, reports, and dashboards
• Configure and maintain platform integrations, and participate in user acceptance testing for enhancements and new feature rollouts
• Analyze platform usage and adoption data to identify opportunities to improve utilization, streamline workflows, and increase operational efficiency
• Contribute to project work including system enhancements, data migrations, and new platform rollouts, and maintain documentation, SOPs, and training materials

Skills

SaaS support

IT helpdesk

Applications analyst

Troubleshooting

Remote work

Tools

ServiceNow

Freshservice

Zendesk

Salesforce

NetSuite

SQL

Workato

MuleSoft

Job description

Irvine Technology Corporation is seeking a SaaS Application Support Specialist to join a hands-on, collaborative team supporting a connected ecosystem of enterprise SaaS platforms for a globally distributed workforce.

You will be the right hand to the Business Applications Manager, triaging incidents, administering Salesforce and NetSuite, and improving workflows to boost utilization and efficiency. Remote work optional with strong independent work capabilities.