Remote IT Operations Technician (Entry-Level)

Sentinel Blue; Durango (CO); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Fully paid healthcare

Dental insurance

Vision insurance

Certification and training paid

Paid vacation and holidays

401k with company match

Job summary

Sentinel Blue is seeking an IT Operations Technician to join our remote Operations team. This entry-level role emphasizes customer service, clear communication, and patient, technical support across systems and services.

You will participate in standups, handle tickets, and contribute to documentation and project work while pursuing a Security+ certification within 12 months. Relocation to PT/MT/Hawaii time zones is supported to align with the 9AM-5PM PT shift.

Qualifications

• U.S. citizenship with eligibility for Secret clearance.
• Strong IT knowledge including virtualization, Windows 10, endpoint management, and desktop support.
• Excellent written and verbal communication skills.
• Ability to independently investigate IT support requests and follow established processes.

Responsibilities

• Receive, triage, and analyze IT service requests and incidents with onsite and remote support.
• Perform systems administration tasks in Office 365 and Active Directory.
• Communicate with clients via email, chat, and phone to update on requests.
• Assist in managing, implementing, and maintaining IT infrastructure (internal and client-based).
• Contribute to knowledge bases, client education articles, and public release notes.

Skills

Customer service

Communication skills

Patience

Willingness to help

Tools

Office 365

Active Directory

Job description

Sentinel Blue is seeking an IT Operations Technician to join our remote Operations team. This entry-level role emphasizes customer service, clear communication, and patient, technical support across systems and services.

You will participate in standups, handle tickets, and contribute to documentation and project work while pursuing a Security+ certification within 12 months. Relocation to PT/MT/Hawaii time zones is supported to align with the 9AM-5PM PT shift.