Remote IT Manager: Scale, Lead & Optimize IT

Humamaria; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Meaningful equity

Remote-first culture

Flexible PTO

Comprehensive health benefits

Parental leave

Job summary

Doppel is seeking an IT Manager to lead the IT team and scale our global employee technology platform across offices and a distributed workforce.

You will own identity and access management (Okta), endpoint management (Jamf, macOS), SaaS governance, and IT service delivery. The role requires 5 years leading IT, strong collaboration with security, and a hands-on, process-driven approach to onboarding, offboarding, and asset management.

Qualifications

• Approximately 5 years of experience leading an IT team.
• Hands-on corporate IT experience in a cloud-first, high-growth company.
• Self-directed approach to work with good judgment.
• Experience administering identity, endpoint, and device-management platforms (Okta, MDM, macOS).
• Experience running an IT service desk or support operation.
• Knowledge of SaaS administration, license management, vendor management, procurement, and lifecycle controls.
• Experience supporting office networks, conference-room tech, and audiovisual systems.
• Strong partnership with security teams on endpoint protection, access controls, and incident response.
• Clear written and verbal communication.

Responsibilities

• Lead, coach, and develop the IT team with clear priorities and ownership.
• Own onboarding/offboarding, access changes, device deployment, support, and asset recovery for a distributed workforce.
• Deliver reliable IT service delivery with intake, triage, escalation, metrics, and documentation.
• Administer identity and access management in Okta (SSO, MFA, user lifecycle, privileged access).
• Manage the endpoint fleet with Jamf, including standards, deployment, inventory, patching, and replacement planning.
• Oversee SaaS administration and governance (ownership, access reviews, license management, vendor coordination, secure config).
• Maintain office technology for New York and San Francisco offices (connectivity, conference rooms, AV systems).
• Build repeatable processes and automations to reduce manual work and improve data quality.
• Partner with Security on endpoint protection, vulnerability remediation, incident response, and audit evidence.
• Manage IT vendors, budgets, renewals, procurement, and roadmap planning; communicate risks to leadership.

Skills

IT leadership

Cloud-first

IT service desk

Okta identity management

Jamf

macOS administration

SaaS administration

Vendor management

Cross-functional collaboration

Security collaboration

Tools

Okta

Jamf

MDM

macOS

Job description

Doppel is seeking an IT Manager to lead the IT team and scale our global employee technology platform across offices and a distributed workforce.

You will own identity and access management (Okta), endpoint management (Jamf, macOS), SaaS governance, and IT service delivery. The role requires 5 years leading IT, strong collaboration with security, and a hands-on, process-driven approach to onboarding, offboarding, and asset management.