Remote IT Help Desk & Systems Specialist

Malibu, City of (CA)

Malibu Beach (CA)

On-site

USD 55,000 - 75,000

Full time

3 days ago

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Job summary

City of Malibu is seeking an IT professional to provide technical guidance and end-user support across City staff. You will manage help desk tickets, troubleshoot hardware/software/network issues, and assist with media production tech and remote support. Collaboration across the Information Systems division is essential.

The role emphasizes customer service, documentation, and participation in IT projects to improve City operations and technology services.

Qualifications

Two years of technical support, help desk assistance, or end-user support.
Equivalent to completion of the 12th grade with specialized IT training.
Knowledge of Windows OS and network concepts.

Responsibilities

Responds promptly to help desk requests via phone, email, or ticketing system.
Resets passwords and manages account access with security.
Installs, configures, and upgrades desktops, servers, and related hardware/software.
Maintains records in the work management system and generates system reports.
Setups and relocates workstations and related equipment; troubleshoots voice connections.
Provides remote tech support to off-site staff and addresses connectivity issues.
Escalates faults and security concerns to the appropriate team and suggests solutions.
Maintains City websites and web services including payments and GIS.
Maintains documentation of support activities and troubleshooting guides.