Service Desk Technician I

Terrestris Global Solutions; Washington (District of Columbia); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Paid leave

Professional development

Job summary

Terrestris Global Solutions is seeking a Service Desk Technician I to provide IT support for the Central UNICOR office in Washington, D.C. This hybrid position requires candidates to work on-site when needed and emphasizes strong relationships and innovation.

The ideal candidate will have at least 2 years of Help Desk experience, strong troubleshooting skills, and the ability to install and configure hardware and software. Terrestris offers outstanding benefits including health, financial, and retirement plans for eligible employees.

Qualifications

• Minimum of 2 years of IT Help Desk experience, including administration and user support.
• Authorization to work in the U.S. without sponsorship.
• Ability to obtain Public Trust Clearance.

Responsibilities

• Manage user accounts and provide day-to-day account administration support.
• Troubleshoot desktops, laptops, and zero clients.
• Install and configure hardware and software.

Skills

IT Help Desk experience

User Support

Troubleshooting

Hardware and software installation

ServiceNow

Education

CompTIA A+ Certification

Job description

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on-site when required. This position is contingent upon contract award.

I’ve never heard of Terrestris. What do you do?

At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

So, what will the Service Desk Technician I at Terrestris do?

As the Service Desk Technician I you will be primarily responsible for issues related to user workstations, including desktops, laptops, 10Zig zero clients, and mobile thin clients.

What does a typical day look like for a Service Desk Technician I?

• Manage user accounts and provide day-to-day account administration support.
• Troubleshoot desktops, laptops, 10Zig zero clients, mobile thin clients, and other workstation issues.
• Install and configure hardware, software, and workstation operating systems.
• Ensure systems remain current with approved configurations and security requirements.
• Configure, maintain, and troubleshoot workstation peripherals and connected devices.
• Respond to requests for assistance received through the Service Desk by telephone, ServiceNow, and walk-in inquiries.
• Assess user issues through conversation, diagnostic techniques, and remote access tools.
• Assign appropriate priorities to support requests based on business impact and urgency.
• Dispatch or escale complex incidents and service requests to Level II Technicians when necessary.
• Track ticket status and resolution activities and communicate updates, resolutions, and outstanding issues to users and the Service Desk Supervisor.

What qualifications do you look for?

You might be the professional we’re looking for if you have:

• Authorization to work in the United States permanently without sponsorship.
• Ability to obtain Public Trust Clearance.
• A minimum of (2) years of IT Help Desk experience to Include Help Desk Administration and User Support.
• Certification: CompTIA A+ Certification may be substitute for 1 year of experience.

What kind of benefits does Terrestris Offer?

We offer outstanding benefits including health, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.