Analyst, IT Governance

Navitus Health Solutions / Lumicera Health Services

United States

Remote

USD 68,000 - 82,000

Full time

10 days ago

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Benefits offered by this job

Health, dental, vision insurance

20 days paid time off

4 weeks parental leave

9 paid holidays

401K match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance & Professional-

Referral Bonus Program – up to $750

Job summary

Navitus Health Solutions is seeking an Analyst, IT Governance to join our team. The role develops and maintains IT policies, procedures, guidelines, and standards aligned with ITIL best practices, working with developers, business users, internal IT, and vendors to improve performance and data health.

The position requires 1–3 years IT experience, ITIL/Agile knowledge, and after-hours support. You will participate in incident response, change management, and major incident handling within a

Qualifications

Associate’s degree in the field of computer science or equivalent work experience required.
Certification/Licenses: ITIL Certification preferred.
1-3 years technical experience in the field of information technology or computer science
After hours support is required.
Experience leading a team of analysts managing an Enterprise Service Suite.
Proven analytical and problem-solving abilities.
Proven techniques in Business Process Mapping.
Experience working with business subject matter experts eliciting process details and work instructions.
Demonstrable experience in requirements gathering and documentation.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Knowledge of ITIL framework.
Knowledge of Agile framework.
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees

Responsibilities

Ensure all environments are managed and maintained to meet service level agreements.
Evaluate effectiveness of IT controls to ensure they mitigate risks and comply with requirements.
Continuously monitor and evaluate IT governance processes and controls to provide recommendations.
Identify and recommend process improvements to resolve recurring problems.
Report barriers to resolution of Incidents, Service Requests, Problem Management, Change Management.
Participate in incident response activities with relevant stakeholders.
Participate in the change management process ensuring controlled implementation of changes.
Develop, maintain, lead and communicate Major Incident Management processes.
After hours support for major outages.
Other duties as assigned

Skills

IT governance

IT controls

Incident management

Change management

Risk assessment

Leadership

Education

Associate’s degree in computer science

ITIL Certification preferred

Job description

Company

Navitus

About Us

Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. ____________________________________________________We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.

Pay Range

USD $67,657.00 - USD $81,514.00 /Yr.

STAR Bonus % (At Risk Maximum)

7.50 - Salaried Non-Management except pharmacists

Work Schedule Description (e.g. M-F 8am to 5pm)

M-F 8am to 5pm

Remote Work Notification

ATTENTION: Navitus is only able to offer remote work to residents of Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin.

Overview

Navitus Health Solutions is seeking a Analyst, IT Governance to join our team!

The Analyst, IT Governance is responsible for developing and maintaining IT policies, procedures, guidelines, and standards in alignment with ITIL best practices. This role will work directly with application developers, business users, internal IT, and third-party vendors to improve performance, processes, and the overall health of the data. This role will participate in the planning and implementation of policies and procedures to ensure the systems are running optimal and processes are consistent with company goals, industry best practices and regulatory requirements.

Is this you?

Responsibilities

How do I make an impact on my team?

Ensure all environments are managed and maintained to meet service level agreements.
Evaluate effectiveness of IT controls to ensure they adequately mitigate risks and comply with requirements. This includes controls related to access management, change management, incident response and service management.
Continuously monitor and evaluate the effectiveness of IT governance processes and controls to provide recommendations to enhance efficiency, effectiveness, and compliance.
Identify and recommend process improvements to promptly resolve reoccurring problems with technical and business leads.
Report barriers to resolution of Incidents, Service Requests, Problem Management, Change Management by identifying and addressing underlying problems with technical and business leads.
Participate in incident response activities by coordinating with relevant stakeholders and holding corrective actions reviews to prevent future occurrences.
Participating in the change management process by assessing the impact of proposed changes on IT governance policies, procedures and controls ensuring that changes are implemented in a controlled manner.
Develop, maintain, lead and communicate Major Incident Management processes, and delivery.
After hours support for major outages.
Other duties as assigned

Qualifications

What our team expects from you?

Associate’s degree in the field of computer science or equivalent work experience required.
Certification/Licenses: ITIL Certification preferred.
1-3 years technical experience in the field of information technology or computer science
After hours support is required.
Experience leading a team of analysts managing an Enterprise Service Suite.
Proven analytical and problem-solving abilities.
Proven techniques in Business Process Mapping.
Experience working with business subject matter experts eliciting process details and work instructions.
Demonstrable experience in requirements gathering and documentation.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Knowledge of ITIL framework.
Knowledge of Agile framework.
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees