Remote IT Coordinator: Onboarding, Assets & Support

Mark Thomas; California (MO); Hybrid; USD 34,000 - 50,000; Full time

Benefits offered by this job

401k and ESOP

Paid time off

Vision insurance

Life insurance

Disability insurance

Tuition reimbursement

Flexible schedules

Hybrid/remote work

Job summary

Mark Thomas is hiring an IT Coordinator to support the Information Technology team. The IT Coordinator performs administrative and coordination tasks related to new hires, exits, asset and inventory administration, account administration, and internal IT support.

The role emphasizes onboarding delivery, asset management, software license administration, and customer service to internal users while maintaining data integrity and confidentiality within a hybrid/remote work environment.

Qualifications

• 1–3+ years in administrative/coordination and customer service.
• Strong verbal and written communication skills.
• Demonstrated interpersonal skills reflecting tact, professionalism, confidentiality, and diplomacy.
• Well-organized with strong attention to detail and accuracy.
• Ability to multi-task and meet deadlines in a fast-paced environment.
• Proficient with Microsoft Office 365 and collaboration tools (Teams, GoToMeeting, Zoom, etc.).
• Experience with mobile device (iOS, Android) support preferred.
• Ability to work independently on assigned tasks, and as a member of a team.
• Possession of a valid driver’s license and can travel when requested.

Responsibilities

• Coordinates all IT-related onboarding and exit procedures for new and departing employees.
• Delivers the IT new hire orientation; answers frequently asked questions from new hires related to equipment, set-up, MS Office 365, licenses, IT training, etc.
• Maintains hardware asset inventory; communicates with accounting partners to reconcile/update fixed assets.
• Responsible for software/license administration and maintenance.
• Performs inventory management system responsibilities to include running Lansweeper reports, identifying software installed, users needing updates, manually entering updates as needed, etc.
• Collaborates and partners with IT team members in the resolution of companywide IT issues.
• Maintains the integrity and confidentiality of privileged information, files, and accounts.
• Maintains digital systems records and compiles reports from database as needed or requested.
• Administers/maintains cellular phone accounts as directed.
• Provides excellent general customer service to internal users; communicates general information regarding computing policies, cyber security policies, and answers frequently asked questions.
• Performs regular data entry, daily workflows, and other routine administrative/departmental support responsibilities.
• Practices and promotes ethical computing.
• Promotes and supports an inclusive work environment.

Skills

Administrative support

Customer service

Communication

Interpersonal skills

Multitasking

Office 365

Collaboration tools

Mobile device support

Teamwork

Independent worker

Tools

Teams

GoToMeeting

Zoom

Job description

Mark Thomas is hiring an IT Coordinator to support the Information Technology team. The IT Coordinator performs administrative and coordination tasks related to new hires, exits, asset and inventory administration, account administration, and internal IT support.

The role emphasizes onboarding delivery, asset management, software license administration, and customer service to internal users while maintaining data integrity and confidentiality within a hybrid/remote work environment.