Information Technology Operations and Support Coordinator

AccordCare; Ormond Beach (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

AccordCare is seeking an Information Technology Operations and Support Coordinator to manage day-to-day IT operations and end-user support across the organization. The role emphasizes helpdesk coordination, on-site branch support, and maintaining IT hygiene while collaborating with IT leadership to scale the internal IT function.

You will handle onboarding/offboarding, asset tracking, and documentation, with a focus on customer-friendly service and clear communication with non-technical users.

Qualifications

• 2–5 years in IT support, helpdesk, or IT operations roles.
• Strong experience supporting Windows endpoints and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Demonstrated customer service skills and ability to assist users with varying technical skill levels.
• Familiarity with ticketing systems and standard IT service workflows.
• Hands-on on-site or deskside support experience, including workstation setup, peripherals, printers, and basic network hardware.

Responsibilities

• Coordinate IT helpdesk operations including ticket intake, triage, prioritization, documentation, and resolution.
• Provide Tier 1 and Tier 2 end-user support for hardware, software, accounts, and access issues.
• Support onboarding and offboarding including account setup, device provisioning, and access removal.
• Coordinate device lifecycle activities such as setup, deployment, shipping, returns, and inventory tracking.
• Maintain accurate asset and ticket records.
• Assist with IT documentation, SOPs, and internal knowledge base content.
• Perform basic cleanup and maintenance such as stale accounts, devices, and access reviews.
• Assist with endpoint hygiene and awareness, including Microsoft Defender status and alerts.
• Provide on-site support at branch offices, workstation and desk setup, printers and basic network hardware work.

Skills

IT support

Windows endpoints

Microsoft 365

Customer service

Ticketing systems

Tools

Intune

MDM

RMM

Microsoft Defender

Job description

Job Details

The Information Technology Operations and Support Coordinator supports day-to-day IT operations and end-user support across the organization. This role focuses on helpdesk coordination, user support, device lifecycle activities, onboarding and offboarding execution, on-site support at branch offices, and general IT operational hygiene. A strong customer service mindset, patience, and the ability to communicate clearly with non-technical users are critical to success in this role. The position will work closely with IT leadership and is intended to grow as the internal IT function scales.

Responsibilities

• Coordinate IT helpdesk operations including ticket intake, triage, prioritization, documentation, and resolution
• Provide Tier 1 and Tier 2 end-user support for hardware, software, accounts, and access issues, with a focus on calm, respectful, and patient user interaction
• Support employee onboarding and offboarding including account setup, device provisioning, and access removal
• Coordinate device lifecycle activities such as setup, deployment, shipping, returns, and inventory tracking
• Maintain accurate asset and ticket records
• Assist with IT documentation, standard operating procedures, and internal knowledge base content
• Perform basic cleanup and maintenance activities such as stale accounts, devices, and access reviews
• Assist with endpoint hygiene and awareness, including familiarity with Microsoft Defender status and alerts
• Provide on-site support at branch offices, including workstation and desk setup, printer and peripheral installation, and basic network hardware and cabling work

Required Experience, Education, Skills

• 2 to 5 years of experience in IT support, helpdesk, or IT operations roles
• Strong experience supporting Windows endpoints and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Demonstrated customer service skills and the ability to support users with varying technical skill levels
• Familiarity with ticketing systems and standard IT service workflows
• Hands-on on-site or deskside support experience, including workstation setup, peripherals, printers, and basic network hardware

Preferred Experience

• Experience in healthcare or other regulated environments
• Exposure to endpoint management or security tools such as Intune, MDM, RMM, or Microsoft Defender
• Experience supporting remote and distributed users
• Asset management or device lifecycle experience
• Structured cabling or low-voltage experience, including running and terminating network drops, patch panels, and switch or access point installation