IT Service Desk & Operations Coordinator

Jobtailor; Tulsa (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor is seeking an IT Service Desk Coordinator to manage incidents and service requests from remote end users across branches. You will triage, assign, and track IT tickets, ensuring timely closure and clear communication with users.

The role involves coordinating onboarding and offboarding tasks, handling device requests, and maintaining asset inventory. Proficiency in Microsoft 365 apps and ITIL processes is essential, with occasional travel for rollouts and acquisitions.

Qualifications

• Associates or Bachelor’s degree preferred with IT focus.

Responsibilities

• Manage incoming Service Desk incidents and requests.
• Prioritize and categorize issues for assignment.
• Assign work to appropriate groups and team members.
• Track progress and closure of tickets.
• Provide weekly progress reports to stakeholders.
• Coordinate onboarding tasks for new IT hires.
• Coordinate offboarding tasks for departing employees.
• Submit quotes and orders via Dell Premier Portal.

Skills

Incident management

Project management

Troubleshooting

Asset inventory

Purchase requisitions

Education

Associates degree

Bachelor’s degree

Tools

Dell Premier Portal

OneDrive

SharePoint

Office Applications

Windows 11

Job description

Jobtailor is seeking an IT Service Desk Coordinator to manage incidents and service requests from remote end users across branches. You will triage, assign, and track IT tickets, ensuring timely closure and clear communication with users.

The role involves coordinating onboarding and offboarding tasks, handling device requests, and maintaining asset inventory. Proficiency in Microsoft 365 apps and ITIL processes is essential, with occasional travel for rollouts and acquisitions.