IT Coordinator

Mark Thomas; United States; Hybrid; USD 34,000 - 50,000; Full time

Job summary

Mark Thomas is hiring an IT Coordinator to support the Information Technology team by performing departmental administrative and coordination tasks related to new hires, exits, asset and license administration, account administration, etc. This role provides internal customer service and builds partnerships with internal business partners.

The IT Coordinator performs core responsibilities and may take on additional projects as technology demands evolve.

Qualifications

• 1–3+ years in administrative/coordination and customer service.
• Strong verbal and written communication skills.
• Well-organized with attention to detail and ability to meet deadlines in a fast-paced environment.

Responsibilities

• Coordinate IT onboarding and exit procedures for new and departing employees.
• Deliver IT new hire orientation; answer questions related to equipment, setup, licenses, and training.
• Maintain hardware asset inventory; reconcile/update fixed assets with accounting.
• Responsible for software/license administration and maintenance.
• Perform inventory management tasks and generate reports as needed.
• Collaborate with IT teammates to resolve companywide IT issues.
• Maintain confidentiality of privileged information and accounts.
• Provide excellent internal customer service and communicate IT policies.

Skills

Communication

Coordination

Customer service

Organizational skills

Multitasking

Team collaboration

Time management

Travel readiness

Tools

Microsoft Office 365

GoToMeeting/Zoom/Teams

Job description

Job Title

Location

Category

Information Technology

Salary Grade

$25.00 - $36.06

Full Time/Part Time

Full-time

Mark Thomas is hiring an IT Coordinator to the Information Technology team! The IT Coordinator is responsible for supporting the internal IT team by performing departmental administrative and coordination tasks related to new hires, exits, asset & inventory administration, account administration, etc. This position provides internal customer service to end-users and develops great partnerships and working relationships with internal business partners. The IT Coordinator performs the role’s core responsibilities and is assigned additional departmental administrative and coordination tasks and projects dependent upon the changing technology demands/commitments of the IT team. Mark Thomas is a great place to start and grow your career – come join us!

RESPONSIBILITIES

• Coordinates all IT-related onboarding and exit procedures for new and departing employees
• Delivers the IT new hire orientation; answers frequently asked questions from new hires related to equipment, set-up, MS Office 365, licenses, IT training, etc.
• Maintains hardware asset inventory list; communicates with accounting partners to reconcile/update fixed assets
• Responsible for software/license administration and maintenance
• Performs inventory management system responsibilities to include running Lansweeper reports, identifying software installed, users needing updates, manually entering updates as needed, etc.
• Collaborates and partners with IT team members in the resolution of companywide IT issues
• Maintains the integrity and confidentiality of privileged information, files, and accounts
• Maintains digital systems records and compiles reports from database as needed or requested
• Administers/maintains cellular phone accounts as directed
• Provides excellent general customer service to internal users; communicates general information regarding computing policies, cyber security policies, and answers frequently asked questions
• Performs regular data entry, daily workflows, and other routine administrative/departmental support responsibilities
• Practices and promotes ethical computing
• Promotes and supports an inclusive work environment

QUALIFICATIONS

• 1-3+ years of relevant administrative/coordination and customer service experience
• Strong verbal and written communication skills
• Demonstrated interpersonal skills reflecting tact, professionalism, confidentiality, and diplomacy
• Well-organized with strong attention to detail and accuracy
• Ability to multi-task and meet deadlines in a fast-paced environment
• Possesses a proficiency with general computer skills; experience with Microsoft Office 365 and team collaboration software (Teams, GoToMeeting, Zoom, etc.) preferred
• Experience with mobile device (iOs, Android) support preferred
• Ability to learn quickly and apply knowledge to new challenges
• Ability to work independently on assigned tasks, and as a member of a team
• Ability to develop and maintain professional relationships with a variety of unique and diverse people and personalities
• Possession of a valid driver’s license and can travel when requested

BENEFITS AND COMPENSATION

Mark Thomas offers a fantastic benefits and compensation package to include:

• Competitive salary and incentives to include employee referral bonuses, certification and licensing incentives (PLA, PLS, PE, LSIT, EIT), and eligibility for year-end performance incentives
• 401k and ESOP retirement benefits to include profit sharing and a 401k match
• Paid-time off benefits to include PTO, public holidays + additional holidays, bereavement leave, jury/civic time, licensing & certification exam time
• Employer-paid vision insurance, basic life insurance, short-term & long-term disability, inclusive family planning & fertility resources, Employee Assistance Program (EAP), travel insurance, and in-house wellness education & challenges
• Voluntary medical and dental insurance, life insurance, and pet insurance
• FSA programs for medical, dependent care, commuter & parking
• Reimbursements for certification and licensing exams and study classes and materials
• Tuition reimbursement, paid annual dues for industry professional/societal organizations, memberships, and events
• Budgeted time for training and career development
• Flexible schedules and hybrid and primarily remote work environments

The offered rate of compensation (California locations only) will be based on individual education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. The successful candidate selected for hire will need to submit to a background check due to client relationship responsibilities and interactions required for this position following the extension of a conditional offer.

For more detailed information on our flexible and inclusive culture, please visit https://www.markthomas.com/about-us/culture.
Mark Thomas is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Mark Thomas welcomes all.