Remote IT Community Growth & Engagement Manager

GTIA; United States; Remote; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with employer match

Paid time off and holidays

Job summary

GTIA seeks a Community Manager, US, to be the hands-on face of GTIA for members in the US. You will build direct relationships with member organizations, manage the community's interest groups, monitor the health of its chapters, and stay on top of issues that matter most to members there.

This role does the engagement and growth work, converting regional strategy into daily member connections and feeding member feedback back to GTIA.

Qualifications

• Deep knowledge of the IT channel and the MSP and solution provider community in the territory.
• Genuine passion for the IT channel and community.
• Proven ability to build relationships and trust with business owners and senior leaders.
• Strong facilitation skills, in person and virtual.
• Excellent diplomacy. Handles competing priorities and opinions fairly.
• Even-keeled under pressure. Stays calm and constructive.
• Member-first mindset, addressing member needs.
• Analytical skills to spot trends and turn input into themes.
• Appropriate use of technology to improve efficiency and outcomes.
• Proficiency with Microsoft 365 (Excel, PowerPoint, Word, Copilot).
• Excellent interpersonal, written, and oral communication skills.
• Ability to work independently and within cross-functional teams.
• Strong organizational and time management skills.
• Outstanding attention to detail and quality.

Responsibilities

• Build relationships with member organizations in the community.
• Be the day-to-day voice for GTIA and connect members to peers, programs, and resources.
• Create stickiness for membership through peer connections and opportunities.
• Welcome new members and guide them to appropriate groups and events.
• Identify at-risk members and support retention efforts.
• Support member acquisition through community engagement and local relationships.
• Lead with a member-first attitude in decision making.
• Manage the Community Executive Council and recruit its members.
• Coordinate with Executive Council leadership to guide regional goals.
• Set agendas and ensure well-attended meetings.
• Foster collaboration across GTIA regions.

Skills

IT channel knowledge

Relationship building

Facilitation

Diplomacy

Remote collaboration

Microsoft 365

Education

7+ years IT channel/MSP ecosystem experience

Tools

Microsoft 365 (Excel, PowerPoint, Word, Copilot)

Job description

GTIA seeks a Community Manager, US, to be the hands-on face of GTIA for members in the US. You will build direct relationships with member organizations, manage the community's interest groups, monitor the health of its chapters, and stay on top of issues that matter most to members there.

This role does the engagement and growth work, converting regional strategy into daily member connections and feeding member feedback back to GTIA.