Remote IT Business Partner - Student Journey

University Support Services, LLC; Englewood (CO); Hybrid; USD 100,000 - 110,000; Full time

Job summary

Medforth Global Education is seeking a Business Analyst to partner with IT for Operations and Student Services. You will translate functional knowledge into clear requirements and priorities, coordinating across Development, System Administration, Security, and Service Delivery.

The role emphasizes hands-on discovery, documentation, and acceptance criteria, with a path from discovery to handoff and measurable success.

Qualifications

• Bachelor's degree in business, information systems, or a related field.
• Two years working in the functional area you will support (three years for Student Operations).
• Ability to define requirements, map processes, and write acceptance criteria.
• Understanding of enterprise platforms used in your area at the level of a knowledgeable business user.
• Clear written and verbal communication with technical and non-technical audiences.

Responsibilities

• Proactively identify opportunities to improve functional area processes. Lead discovery sessions and define the business problem, scope, business rules, dependencies, and success criteria before development begins.
• Document current-state and future-state processes and find the root cause, not just the requested solution.
• Write clear requirements and acceptance criteria that Development and QA can execute against.
• Keep every initiative visible: status, risks, dependencies, decisions, and next actions. Escalate early when work is at risk.
• Provide objective analysis of business value, effort, and risk to support prioritization.
• Support user acceptance testing and confirm that delivered work achieves the intended outcome.
• Assess production changes for downstream impact and make sure affected stakeholders are informed before changes go live.
• Produce process documentation and knowledge articles so the work does not depend on any one person.

Skills

Communication

Problem-solving

Stakeholder management

Analytical thinking

Education

Bachelor's degree in business or information systems

Higher education experience

Tools

Azure DevOps

ServiceNow

Job description

Medforth Global Education is seeking a Business Analyst to partner with IT for Operations and Student Services. You will translate functional knowledge into clear requirements and priorities, coordinating across Development, System Administration, Security, and Service Delivery.

The role emphasizes hands-on discovery, documentation, and acceptance criteria, with a path from discovery to handoff and measurable success.