Remote IT Analyst I - Dental Office Tech Support

Heartland; Effingham (IL); Remote; USD 48,000 - 64,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Heartland Dental seeks an IT Analyst 1 – Inbound (DO Hardware) to deliver remote support to dental teams, resolve issues, and document service desk tickets. You’ll troubleshoot software, hardware, networks, and imaging systems, escalating as needed.

As the frontline IT contact, you’ll maintain documentation, participate in on-call shifts, and contribute to KPIs while providing excellent customer service and timely resolutions from a central remote help desk.

Qualifications

• Strong computer skills with emphasis on Microsoft Office.
• 1+ year(s) troubleshooting hardware systems via phone.
• Great organizational skills with accuracy and detail.
• Ability to handle pressure and manage multiple tasks.

Responsibilities

• Answer inbound calls and provide prompt support.
• Respond to electronic requests from customers promptly.
• Support Microsoft technologies: Windows Server/Workstation, Office.
• Implement system solutions to meet office needs.
• Provide remote access solution implementation and support.
• Maintain system documentation and reviews.
• Troubleshoot hardware and software issues.
• Document and escalate complex issues to higher-level teams.
• Train end users on computer and application usage.
• Participate in rotational on-call until 8PM Mon-Fri and Sat mornings

Skills

Microsoft Office

Phone troubleshooting

Organizational skills

Prioritization

Verbal & written communication

Professional maturity

Attendance & punctuality

Customer service mindset

Education

Associates degree in IT

Tools

Active Directory

Azure familiarity

Networking experience

Job description

Heartland Dental seeks an IT Analyst 1 – Inbound (DO Hardware) to deliver remote support to dental teams, resolve issues, and document service desk tickets. You’ll troubleshoot software, hardware, networks, and imaging systems, escalating as needed.

As the frontline IT contact, you’ll maintain documentation, participate in on-call shifts, and contribute to KPIs while providing excellent customer service and timely resolutions from a central remote help desk.