Remote Issue Resolution Specialist II

Crawford & Company; Peachtree Corners (GA); Remote; USD 55,000 - 75,000; Full time

Job summary

Crawford & Company is seeking an Issue Resolution Coordinator II for a remote role in the US. You will investigate claim-related issues, review estimates, and partner with clients, contractors and internal teams to keep claims moving toward fair, accurate resolutions.

The role requires a bachelor’s degree (or equivalent) and 2–4 years in a customer service or property adjustment environment, with strong analytical and communication skills.

Qualifications

• Bachelor’s degree in business administration, management, construction or related discipline or equivalent combination of education and work experience.
• 2–4 years of relevant work experience in a customer service environment.
• Multi line adjusting experience with emphasis on property/liability, familiarity with residential and commercial construction.

Responsibilities

• Performs more complex investigation and resolution of workmanship warranty, liability damage and performance related matters involving network contractors.
• Monitors inbound assignment activity for system entry and client acknowledgement.
• Initiates the investigation of facts relating to reported issues and records findings in internal web-based systems.
• Reviews, analyzes and interprets contractual obligations of contractors and client partners to determine best course of disposition.
• Builds and maintains relationships with client adjuster, contractor and insured/homeowner to determine resolution action plan.
• Reviews contractor repair estimates of record for determination of scope and pricing.

Skills

Analytical thinking

Problem solving

Written and verbal communication

Interpersonal skills

Time management

Negotiation

Education

Bachelor's degree in business administration/management/construction or related discipline

Tools

Xactimate

XactAnalysis

Job description

Crawford & Company is seeking an Issue Resolution Coordinator II for a remote role in the US. You will investigate claim-related issues, review estimates, and partner with clients, contractors and internal teams to keep claims moving toward fair, accurate resolutions.

The role requires a bachelor’s degree (or equivalent) and 2–4 years in a customer service or property adjustment environment, with strong analytical and communication skills.