Issue Resolution Coord II

Crawford; Jacksonville (FL); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Crawford in Jacksonville, FL is seeking an Issue Resolution Coordinator II to support hybrid work arrangements, with options for remote work in the US.

You will investigate claim-related issues, review estimates, analyze findings, and develop timely, fair solutions while partnering with clients, contractors, and internal teams.

If you bring property adjusting experience and mastery of Xactimate and XactAnalysis, you will help move claims forward and restore lives.

Qualifications

• Property adjusting experience required.
• Expertise in Xactimate and XactAnalysis.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Investigate claim-related issues and develop timely, effective solutions.
• Review estimates, analyze findings, and ensure accurate claim resolution.
• Partner with clients, contractors, and internal teams to keep claims moving forward.

Skills

Investigate claims

Problem-solving

Coordination with teams

Tools

Xactimate

XactAnalysis

Job description

Ready to Resolve Challenges and Drive Positive Outcomes?
Be the Expert Behind Effective Claim Resolution!

Join Us as Issue Resolution Coordinator II – Hybrid Role | Jacksonville, FL or Remote, US

What’s in it for you?
Resolve with Confidence: Investigate claim-related issues and develop timely, effective solutions.
Own the Details: Review estimates, analyze findings, and ensure accurate claim resolution.
Be Essential: Partner with clients, contractors, and internal teams to keep claims moving forward smoothly.

At Crawford, every claim represents a person and a community we help rebuild. As an Issue Resolution Coordinator II, your property adjusting experience, expertise in Xactimate and XactAnalysis, and strong problem-solving skills will help deliver fair and accurate outcomes.

This is your chance to be part of the One Crawford family—where your work makes a real impact.

Ready to put your expertise to work and help restore lives?