Remote Claims Contact Center Agent I

Crawford & Company; Peachtree Corners (GA); Remote; USD 32,000 - 40,000; Full time

Job summary

Crawford & Company is seeking a Contact Center Agent I for a remote US role. You will answer inbound calls, document claim details, and guide customers through the initial steps of the claims process.

This entry-level position emphasizes strong communication, accuracy, and teamwork to keep claims moving smoothly. As a member of One Crawford, you will interact with clients across multiple channels and systems, learn our processes quickly, and deliver courteous service.

Qualifications

• High school diploma or equivalent required; MS Office experience preferred.
• Customer service experience or equivalent combination of education & experience; inbound call center preferred.
• Ability to work in a team environment and/or independently.

Responsibilities

• Receives and enters initial Notice of Loss information; analyzes information for accuracy.
• Creates claim files by entering initial loss report information into claim intake system.
• Maintains high customer satisfaction with a helpful, proactive attitude.
• Responds to routine inquiries and directs others to appropriate resources.
• Educates claimants on client requirements and benefit plans, documenting details clearly.
• Directs customer calls to appropriate contacts or escalates to specialists as needed.

Skills

Microsoft Office

Customer service

Typing

Interpersonal skills

Multichannel support

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Crawford & Company is seeking a Contact Center Agent I for a remote US role. You will answer inbound calls, document claim details, and guide customers through the initial steps of the claims process.

This entry-level position emphasizes strong communication, accuracy, and teamwork to keep claims moving smoothly. As a member of One Crawford, you will interact with clients across multiple channels and systems, learn our processes quickly, and deliver courteous service.