Remote IS Operations Manager - Network & Service Delivery

Norton Healthcare, Inc.; Louisville (KY); Remote; USD 120,000 - 180,000; Full time

Job summary

Norton Healthcare, Inc. is seeking a Mgr, I.S. Operations to lead a team of technical analysts in planning, implementing, and maintaining technology aligned with the organization's mission.

The role focuses on standards, capacity planning, roadmaps, and policies, with collaboration across IS peers and leadership to improve services. Strong proficiency in Microsoft Office, SharePoint, networking, storage, and operating systems is essential.

Qualifications

• Bachelor's Degree in Information Systems and 5 years of IS experience; without a Bachelor's, 9 years in IS.

Responsibilities

• Provide leadership for enterprise network operations and solution delivery teams across campus LAN/WAN and data center networking.
• Oversee major network maintenance and modernization efforts (Cisco-to-Aruba migrations, SD-WAN, code upgrades, security remediation).
• Drive operational maturity with Change Management, MOPs, playbooks, and metrics to reduce reliance on individuals.
• Communicate with executives and customers, coordinate cross-functionally, manage vendor relationships, and participate in budget planning.

Skills

MS Office

SharePoint

Networking

Storage

Operating Systems

Education

Bachelor's Degree in Information Systems

Tools

Cisco

Aruba

SD-WAN

Change Management

Job description

Norton Healthcare, Inc. is seeking a Mgr, I.S. Operations to lead a team of technical analysts in planning, implementing, and maintaining technology aligned with the organization's mission.

The role focuses on standards, capacity planning, roadmaps, and policies, with collaboration across IS peers and leadership to improve services. Strong proficiency in Microsoft Office, SharePoint, networking, storage, and operating systems is essential.