IS Operations Leader: Bridging Tech & Business

Network Health; Town of Brookfield (WI); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Network Health in Wisconsin seeks a Manager of IS Operations to align IT with business goals and promote collaboration across technology and business teams. You will guide IS to better understand business needs and facilitate a culture of teamwork.

The role leads enterprise technology standards, vendor contracts, and performance metrics, ensuring IT delivers value. You will supervise a high-performing team, manage budgets and plans, and coordinate with operations and shared services to optimize

Qualifications

• Associate Degree in a Computer Science related field or 4 years of directly related experience.
• Bachelor's degree preferred.
• 2 years' experience in a directly related role.
• 2 years leadership experience required.
• 5+ years' experience preferred.

Responsibilities

• Execute the technology strategy aligned with the company's goals and objectives.
• Support the adoption of suitable technologies that streamline operations and enhance performance.
• Empower and build a high-performing team of technology professionals who understand the company culture and strategies.
• Promote effective teamwork and actively eliminate impediments to collaboration between departments and between Network Health and its provider sponsors.
• Partner with operations and shared services functions to meet business objectives and assure an exceptional user experience for clients and internal stakeholders.
• Responsible for timely resolution of escalated issues and risks, directing work and resource planning.
• Oversee development of IT standards, governance processes and performance metrics to deliver IT value.
• Negotiate, contract, and manage SLAs with external vendors and internal departments.
• Interact with user departments to ensure information systems meet business needs and build relationships with managers.
• Formulate IT policies, procedures, and performance management processes and measures.
• Direct preparation, review and consolidation of IT business plans, budgets and forecasts.
• Regularly review IT costs and cost structures for IT services and products.

Skills

Leadership experience

IT governance

Vendor management

Collaboration

Education

Associate Degree in CS or related field

Bachelor's degree preferred

Job description

Network Health in Wisconsin seeks a Manager of IS Operations to align IT with business goals and promote collaboration across technology and business teams. You will guide IS to better understand business needs and facilitate a culture of teamwork.

The role leads enterprise technology standards, vendor contracts, and performance metrics, ensuring IT delivers value. You will supervise a high-performing team, manage budgets and plans, and coordinate with operations and shared services to optimize