Manager of IS Operations

Milwaukee Succeeds; Town of Brookfield (WI); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Network Health is seeking a Manager of IS Operations to improve interactions between IS and business teams in Wisconsin. The role leads an IT organization, aligns technology with business goals, and fosters collaboration across technology and business units.

The position supports a hybrid work model with 40 hours per week, requiring strong leadership and strategic oversight of IT programs, budgeting, and vendor management.

Qualifications

• Associate Degree in a Computer Science related field or 4 years of directly related experience.
• Bachelor's degree preferred.
• 2 years' experience in a directly related role.
• 2 years leadership experience required.
• 5+ years' experience preferred.
• Certified Chief Information Officer (CCIO), Certified Information Technology Professional (CITP) or other relevant certifications preferred.

Responsibilities

• Execute the technology strategy aligned with the company's goals and objectives.
• Support the adoption of suitable technologies that streamline operations and enhance performance.
• Empower and build a high-performing team of technology professionals who understand the company culture, objectives, and strategies to apply expertise to address organizational concerns, challenges, risks, and opportunities related to technology and information security practices.
• Promote effective teamwork and actively eliminate impediments to collaboration between departments and between Network Health and its provider sponsors.
• Partner with operations and shared services functions throughout the organization to meet business objectives, assuring an exceptional user experience for clients and internal stakeholders.
• Responsible for the timely resolution of escalated issues and risks, directing the work and resource planning.
• Oversee the development of enterprise technology standards, governance processes and performance metrics to ensure IT delivers value to the enterprise.
• Negotiate, contract, and manage service level agreements with external vendors and internal Network Health departments.
• Interact with user departments to ensure that information systems meet business needs. Build relationships of influence with business unit managers.
• Formulate IT policies, procedures, and performance management processes and measures.
• Direct the preparation, review and consolidation of IT business plans, budgets and forecasts.
• Regularly reviews IT costs and cost structures for IT services and products. Ensure that financial implications of IT projects and activities are communicated to the proper IT and business executives.

Skills

Leadership

Strategy

Collaboration

IT Governance

Communication

Education

Associate Degree in Computer Science or related

Bachelor's degree preferred

Job description

The Manager of IS Operations will focus on improving interactions between IS and the business teams. The Manager of IS Operations will guide IS to having a better understanding business needs and promote a collaborative culture between technology teams and business teams.

Location: Candidates must reside in the state of Wisconsin for consideration. This position is eligible to work at your home office (reliable internet is required), at our office in Brookfield or Menasha, or a combination of both in our hybrid workplace model.

Hours: 1.0 FTE, 40 hours per week, 8am-5pm Monday through Friday

Job Responsibilities:

• Execute the technology strategy aligned with the company's goals and objectives. Ensure the organization uses the technology to contribute to daily business operations for the present and in the future.
• Support the adoption of suitable technologies that streamline operations and enhance performance
• Empower and build a high-performing team of technology professionals who understand the company culture, objectives, and strategies to apply expertise to address organizational concerns, challenges, risks, and opportunities related to technology and information security practices.
• Promote effective teamwork and actively eliminate impediments to collaboration between departments and between Network Health and its provider sponsors.
• Partner with operations and shared services functions throughout the organization to meet business objectives, assuring an exceptional user experience for clients and internal stakeholders.
• Responsible for the timely resolution of escalated issues and risks, directing the work and resource planning.
• Oversee the development of enterprise technology standards, business system development and configuration, governance processes and performance metrics to ensure IT delivers value to the enterprise.
• Negotiate, contract, and manage service level agreements with external vendors and internal Network Health departments.
• Interact with user departments to ensure that information systems meet business needs. Build relationships of influence with business unit managers. Help identify and resolve inefficiencies in business operations
• Formulate IT policies, procedures, and performance management processes and measures
• Direct the preparation, review and consolidation of IT business plans, budgets and forecasts
• Regularly reviews IT costs and cost structures for IT services and products. Ensure that financial implications of IT projects and activities are communicated to the proper IT and business executives.

Job Requirements:

• Associate Degree in a Computer Science related field or 4 years of directly related experience
• Bachelor's degree preferred
• 2 years' experience in a directly related role
• 2 years leadership experience required
• 5+ years' experience preferred
• Certified Chief Information Officer (CCIO), Certified Information Technology Professional (CITP) or other relevant certifications preferred

Network Health is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.