Manager of IS Operations

Network Health; Town of Brookfield (WI); Hybride; USD 110 000 - 150 000; Plein temps

Résumé du poste

Network Health in Wisconsin seeks a Manager of IS Operations to align IT with business goals and promote collaboration across technology and business teams. You will guide IS to better understand business needs and facilitate a culture of teamwork.

The role leads enterprise technology standards, vendor contracts, and performance metrics, ensuring IT delivers value. You will supervise a high-performing team, manage budgets and plans, and coordinate with operations and shared services to optimize

Qualifications

• Associate Degree in a Computer Science related field or 4 years of directly related experience.
• Bachelor's degree preferred.
• 2 years' experience in a directly related role.
• 2 years leadership experience required.
• 5+ years' experience preferred.

Responsabilités

• Execute the technology strategy aligned with the company's goals and objectives.
• Support the adoption of suitable technologies that streamline operations and enhance performance.
• Empower and build a high-performing team of technology professionals who understand the company culture and strategies.
• Promote effective teamwork and actively eliminate impediments to collaboration between departments and between Network Health and its provider sponsors.
• Partner with operations and shared services functions to meet business objectives and assure an exceptional user experience for clients and internal stakeholders.
• Responsible for timely resolution of escalated issues and risks, directing work and resource planning.
• Oversee development of IT standards, governance processes and performance metrics to deliver IT value.
• Negotiate, contract, and manage SLAs with external vendors and internal departments.
• Interact with user departments to ensure information systems meet business needs and build relationships with managers.
• Formulate IT policies, procedures, and performance management processes and measures.
• Direct preparation, review and consolidation of IT business plans, budgets and forecasts.
• Regularly review IT costs and cost structures for IT services and products.

Connaissances

Leadership experience

IT governance

Vendor management

Collaboration

Formation

Associate Degree in CS or related field

Bachelor's degree preferred

Description du poste

The Manager of IS Operations will focus on improving interactions between IS and the business teams. The Manager of IS Operations will guide IS to having a better understanding business needs and promote a collaborative culture between technology teams and business teams.

Location

Candidates must reside in the state of Wisconsin for consideration. This position is eligible to work at your home office (reliable internet is required), at our office in Brookfield or Menasha, or a combination of both in our hybrid workplace model.

Hours

1.0 FTE, 40 hours per week, 8am-5pm Monday through Friday

Job Responsibilities

• Execute the technology strategy aligned with the company's goals and objectives. Ensure the organization uses the technology to contribute to daily business operations for the present and in the future.
• Support the adoption of suitable technologies that streamline operations and enhance performance
• Empower and build a high-performing team of technology professionals who understand the company culture, objectives, and strategies to apply expertise to address organizational concerns, challenges, risks, and opportunities related to technology and information security practices.
• Promote effective teamwork and actively eliminate impediments to collaboration between departments and between Network Health and its provider sponsors.
• Partner with operations and shared services functions throughout the organization to meet business objectives, assuring an exceptional user experience for clients and internal stakeholders.
• Responsible for the timely resolution of escalated issues and risks, directing the work and resource planning.
• Oversee the development of enterprise technology standards, business system development and configuration, governance processes and performance metrics to ensure IT delivers value to the enterprise.
• Negotiate, contract, and manage service level agreements with external vendors and internal Network Health departments.
• Interact with user departments to ensure that information systems meet business needs. Build relationships of influence with business unit managers. Help identify and resolve inefficiencies in business operations
• Formulate IT policies, procedures, and performance management processes and measures
• Direct the preparation, review and consolidation of IT business plans, budgets and forecasts
• Regularly reviews IT costs and cost structures for IT services and products. Ensure that financial implications of IT projects and activities are communicated to the proper IT and business executives.

Job Requirements

• Associate Degree in a Computer Science related field or 4 years of directly related experience
• Bachelor's degree preferred
• 2 years' experience in a directly related role
• 2 years leadership experience required
• 5+ years' experience preferred
• Certified Chief Information Officer (CCIO), Certified Information Technology Professional (CITP) or other relevant certifications preferred

Network Health is an Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.