Remote Ironclad CLM Support & Optimization Specialist

Bayforce; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Bayforce is seeking an experienced Ironclad CLM Application Support Analyst to provide production support, configuration, and ongoing enhancements for a large enterprise CLM platform. The role focuses on post-go-live support, workflow optimization, and integration troubleshooting with systems like Salesforce, DocuSign, Zuora, and NetSuite.

The ideal candidate has hands-on experience administering Ironclad CLM in a production environment, strong workflow configuration skills, and the ability to

Qualifications

• Experience supporting Ironclad CLM in a production environment.
• Strong understanding of Ironclad workflow configuration, approvals, templates, and metadata.
• Experience troubleshooting CLM applications and supporting enhancements.
• Experience with enterprise SaaS applications and integrations with other business systems.
• Ability to gather business requirements, document processes, and support releases.

Responsibilities

• Provide day-to-day production support, administration, configuration, and troubleshooting for the Ironclad CLM platform.
• Configure, maintain, and enhance Ironclad workflows, including contract approval routing, templates, clause libraries, metadata, permissions, and contract processes.
• Troubleshoot application issues, workflow errors, integration failures, and data synchronization problems.
• Support integrations between Ironclad and enterprise applications such as Salesforce, DocuSign, Zuora, and NetSuite.
• Partner with Legal, Sales, Procurement, Compliance, and IT teams to resolve system issues and identify opportunities for improvement.
• Gather business requirements, document workflows, and implement system enhancements to support evolving business needs.
• Coordinate testing, UAT, release activities, and validation of system changes.
• Support post-go-live stabilization, ongoing platform optimization, and continuous improvement initiatives.
• Maintain system documentation, troubleshoot recurring issues, and recommend process improvements.

Skills

Contract workflows

Troubleshooting

Cross-functional

Analytical thinking

Communication

Tools

Ironclad CLM

Salesforce

DocuSign

Zuora

NetSuite

Job description

Bayforce is seeking an experienced Ironclad CLM Application Support Analyst to provide production support, configuration, and ongoing enhancements for a large enterprise CLM platform. The role focuses on post-go-live support, workflow optimization, and integration troubleshooting with systems like Salesforce, DocuSign, Zuora, and NetSuite.

The ideal candidate has hands-on experience administering Ironclad CLM in a production environment, strong workflow configuration skills, and the ability to