Ironclad CLM Administrator

Bayforce; Salt Lake City (UT); On-site; USD 90,000 - 120,000; Full time

Job summary

Bayforce is seeking an experienced Ironclad CLM Administrator to provide hands-on support, administration, configuration, and enhancements for an enterprise Ironclad platform. The ideal candidate will have direct experience supporting Ironclad in a large enterprise, troubleshooting issues, optimizing contract workflows, and supporting integrations with Salesforce, DocuSign, Zuora, and NetSuite.

Collaboration with Legal, Sales, Procurement, Compliance, and IT is essential.

Qualifications

• Hands-on Ironclad CLM administrator experience in a large enterprise.
• Strong ability to configure and troubleshoot Ironclad workflows and contract processes.
• Experience providing production support and implementing enhancements for enterprise SaaS apps.
• Understanding CLM integrations and data-related troubleshooting.
• Excellent analytical, problem-solving, and communication skills.
• Ability to collaborate with business stakeholders and technical teams.

Responsibilities

• Provide production support, administration, and configuration of the Ironclad CLM platform.
• Configure and troubleshoot contract workflows, approval routing, templates, and metadata.
• Investigate and resolve application issues, integration failures, and data sync problems.
• Support integrations with Salesforce, DocuSign, Zuora, and NetSuite.
• Partner with Legal, Sales, Procurement, Compliance, and IT to implement system enhancements.
• Gather requirements, document processes, and support testing and releases.
• Support post-go-live stabilization and ongoing maintenance.

Skills

Ironclad CLM

Production support

Troubleshooting

Communication

Collaboration

Tools

Salesforce

DocuSign

Zuora

NetSuite

Job description

We are seeking an experiencedIronclad CLM Administrator to provide hands-on support, administration, configuration, and enhancements for an enterprise Ironclad platform.

The ideal candidate has direct experience supporting Ironclad in a large enterprise environment, troubleshooting application issues, optimizing contract workflows, and supporting integrations with other business systems.

Key Responsibilities

• Provide hands-on production support, administration, and configuration of the Ironclad CLM platform.
• Configure and troubleshoot contract workflows, approval routing, templates, clause libraries, metadata, and user permissions.
• Investigate and resolve application issues, integration failures, data synchronization problems, and workflow errors.
• Support integrations with enterprise applications such as Salesforce, DocuSign, Zuora, and NetSuite.
• Partner with Legal, Sales, Procurement, Compliance, and IT teams to identify issues and implement system enhancements.
• Gather business requirements, document processes, and support testing, UAT, and system releases.
• Support post-go-live stabilization, ongoing maintenance, and platform optimization.

Required Qualifications

• Direct, hands-on Ironclad CLM experience in an administrator, business systems analyst, application support, or functional consultant role.
• Strong experience configuring and troubleshooting Ironclad workflows, approval rules, and contract processes.
• Experience providing production support and implementing enhancements for enterprise SaaS applications.
• Understanding of CLM integrations and troubleshooting application or data-related issues.
• Strong analytical, problem-solving, and communication skills.
• Ability to work collaboratively with both business stakeholders and technical teams.

Preferred Qualifications

• Experience with Salesforce, DocuSign, Zuora, or NetSuite integrations.
• Understanding of Lead-to-Cash or Quote-to-Cash processes.
• Experience supporting a CLM platform following implementation or go-live.
• Familiarity with APIs, contract metadata, data migration, and reporting.
• Experience supporting Legal Operations or enterprise business applications.