Ironclad CLM Application Support

Bayforce; EUA; Remoto; USD 90.000 - 120.000; Tempo integral

Resumo da vaga

Bayforce is seeking an experienced Ironclad CLM Application Support Analyst to provide production support, configuration, and ongoing enhancements for a large enterprise CLM platform. The role focuses on post-go-live support, workflow optimization, and integration troubleshooting with systems like Salesforce, DocuSign, Zuora, and NetSuite.

The ideal candidate has hands-on experience administering Ironclad CLM in a production environment, strong workflow configuration skills, and the ability to

Qualificações

• Experience supporting Ironclad CLM in a production environment.
• Strong understanding of Ironclad workflow configuration, approvals, templates, and metadata.
• Experience troubleshooting CLM applications and supporting enhancements.
• Experience with enterprise SaaS applications and integrations with other business systems.
• Ability to gather business requirements, document processes, and support releases.

Responsabilidades

• Provide day-to-day production support, administration, configuration, and troubleshooting for the Ironclad CLM platform.
• Configure, maintain, and enhance Ironclad workflows, including contract approval routing, templates, clause libraries, metadata, permissions, and contract processes.
• Troubleshoot application issues, workflow errors, integration failures, and data synchronization problems.
• Support integrations between Ironclad and enterprise applications such as Salesforce, DocuSign, Zuora, and NetSuite.
• Partner with Legal, Sales, Procurement, Compliance, and IT teams to resolve system issues and identify opportunities for improvement.
• Gather business requirements, document workflows, and implement system enhancements to support evolving business needs.
• Coordinate testing, UAT, release activities, and validation of system changes.
• Support post-go-live stabilization, ongoing platform optimization, and continuous improvement initiatives.
• Maintain system documentation, troubleshoot recurring issues, and recommend process improvements.

Conhecimentos

Contract workflows

Troubleshooting

Cross-functional

Analytical thinking

Communication

Ferramentas

Ironclad CLM

Salesforce

DocuSign

Zuora

NetSuite

Descrição da vaga

Role Title: Ironclad CLM Application Support Analyst / Functional Consultant

Duration: 3+ month contract (potential for extension)

Preferred Location: Remote, ideally working Mountain Time hours

We are seeking an experienced, hands‑on Ironclad CLM Application Support Analyst to provide production support, administration, configuration, and ongoing enhancements for an enterprise Contract Lifecycle Management (CLM) platform.

This role will focus on supporting and optimizing Ironclad following implementation, troubleshooting application and integration issues, and partnering with business and technical teams to improve contract management processes.

The ideal candidate has direct experience administering, configuring, and supporting Ironclad in a large enterprise environment, with a strong understanding of contract workflows, system integrations, and post-go-live application support.

Key Responsibilities

• Provide day-to-day production support, administration, configuration, and troubleshooting for the Ironclad CLM platform.
• Configure, maintain, and enhance Ironclad workflows, including contract approval routing, templates, clause libraries, metadata, permissions, and contract processes.
• Troubleshoot application issues, workflow errors, integration failures, and data synchronization problems.
• Support integrations between Ironclad and enterprise applications such as Salesforce, DocuSign, Zuora, and NetSuite.
• Partner with Legal, Sales, Procurement, Compliance, and IT teams to resolve system issues and identify opportunities for improvement.
• Gather business requirements, document workflows, and implement system enhancements to support evolving business needs.
• Coordinate testing, UAT, release activities, and validation of system changes.
• Support post-go-live stabilization, ongoing platform optimization, and continuous improvement initiatives.
• Maintain system documentation, troubleshoot recurring issues, and recommend process improvements.

Required Qualifications

• Direct, hands‑on experience supporting, administering, configuring, or enhancing Ironclad CLM in a production environment.
• Strong understanding of Ironclad workflow configuration, approval rules, contract templates, metadata, and user permissions.
• Experience troubleshooting CLM application issues and supporting ongoing system enhancements.
• Experience supporting enterprise SaaS applications and integrations with other business systems.
• Ability to gather business requirements, document processes, coordinate testing, and support application releases.
• Experience working with cross‑functional business and technical stakeholders.
• Strong analytical, troubleshooting, communication, and problem‑solving skills.
• Experience supporting enterprise applications in a large, complex business environment.