Remote Investment Services Specialist

BMO; Phoenix (AZ); Remote; USD 42,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

The BIS Investment Service Specialist at BMO Investment Services serves as the first point of contact for clients, delivering superior service and guiding them through account inquiries, trades, transfers, and online navigation. You will support relationship growth by recognizing referral opportunities to Financial Advisors and internal partners.

Remote opportunity with schedule Monday–Friday, 10 am–7 pm Central Time, and a focus on risk management, accuracy, and regulatory compliance in a

Qualifications

• Minimum 2 - 3 years successful experience with a customer service focus in the financial planning, securities, or insurance industry.
• Valid and active SIE, Series 7, 66 (or 65+63) is required
• Series 65 obtained within 6 months of employment
• Bachelor’s degree preferred with emphasis on finance or economics
• Basic knowledge of a Financial Planning process
• Solid knowledge of markets and investment products
• Strong working knowledge of financial industry
• Experience working with managed products and/or financial Planning services
• High level of integrity (Clean U-4).

Responsibilities

• Execute trades on client account open request (e.g., the purchase of mutual funds or other brokerage products)
• Facilitate customer asset transfers into the bank and perform required account maintenance
• Provide general and specific information on accounts and products, transaction status, etc. upon request
• Respond to web navigation queries, assist online trade execution and provide basic technical assistance as require.
• Account opening and account maintenance processing including working with clients to accurately and thoroughly complete appropriate required documentation
• Utilize client relationship management system to track activities and contacts
• Uncover referral opportunities to Financial Advisors and BMO Harris Bank colleagues as opportunities arise during the customer conversation and in keeping with client segmentation strategies
• Participate as required in outbound calling campaigns to grow the overall investment business
• Act as a secondary contact to service individual client requests when their assigned Financial Advisor is not available.
• Provide customized, comprehensive service to clients in the mass market segment
• Support service requests based on investment solutions from a product set (mutual funds, fixed income, certificates of deposit, managed asset allocation program, insurance products, fixed annuities, variable annuities and life insurance)
• Resolve any client issue or concern quickly and effectively to retain the relationship and build future opportunities for growth; all formal complaints must be immediately shared with the Manager and/or Compliance Officer
• Possess strong knowledge and act as resource on software including LPL’s ClientWorks, SalesForce, and Moneyguide-Pro

Skills

Customer service

Presentation skills

Problem solving

Referral opportunities

Education

Bachelor’s degree in finance or economics

Tools

ClientWorks (LPL)

Salesforce

Moneyguide-Pro

Job description

The BIS Investment Service Specialist at BMO Investment Services serves as the first point of contact for clients, delivering superior service and guiding them through account inquiries, trades, transfers, and online navigation. You will support relationship growth by recognizing referral opportunities to Financial Advisors and internal partners.

Remote opportunity with schedule Monday–Friday, 10 am–7 pm Central Time, and a focus on risk management, accuracy, and regulatory compliance in a