Remote Tier 1 Tech Support Specialist

Aureon; Cedar Rapids (IA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Remote work

Shift differential pay

Training provided

Benefits package

Health, Dental, Vision, Life + 401K +

PTO

Job summary

Aureon is seeking a Remote Technical Support Representative in the United States. You will handle inbound telephone, email, and chat inquiries, document interactions, and resolve issues with a customer-first approach.

This role emphasizes hardware/software questions, account management, and best practices, with ongoing training and a focus on quality service. You should have 1–2 years in a support role, excellent communication, and solid computer skills.

Qualifications

• High school diploma or equivalent required.
• 1–2 years’ experience troubleshooting hardware and/or software.
• Experience in a customer support center.
• Excellent verbal and written communication; strong listening skills.
• Strong interpersonal skills for relationships with customers and colleagues.
• Proficient computer skills and internet knowledge.
• Ability to diagnose and troubleshoot issues.
• Experience with mobile communications and transportation sectors.
• Dependable, adaptable, and flexible.
• Basic math skills and problem-solving ability.

Responsibilities

• Inbound Telephone Support as scheduled with complete and professional responses.
• E-mail and Chat Support, addressing all messages and documenting resolutions.
• Assist customers with software, hardware, account management, installations, and best practices.
• Aim for quality and customer satisfaction in every interaction.
• Document customer interactions clearly and thoroughly.
• Handle inquiries across hardware, software, wireless, OTAP, billing, upgrades, orders, events.
• Escalate to second-level support with detailed information.
• Participate in project work and initiative tracking.

Skills

Excellent interpersonal skills

Excellent written and oral comms

Internet proficiency

Troubleshooting hardware and software

Customer Support Center experience

Mobile communications experience

Transportation industry experience

Accounting or AR experience

Dependability and adaptability

Diagnostic problem-solving skills

Basic math skills

Creative thinking

Education

High school diploma or equivalent

Job description

Aureon is seeking a Remote Technical Support Representative in the United States. You will handle inbound telephone, email, and chat inquiries, document interactions, and resolve issues with a customer-first approach.

This role emphasizes hardware/software questions, account management, and best practices, with ongoing training and a focus on quality service. You should have 1–2 years in a support role, excellent communication, and solid computer skills.