Home Infusion Intake Coordinator Supervisor

UnitedHealth Group; Chandler (AZ); Remote; USD 50,000 - 89,000; Full time

Job summary

UnitedHealth Group is seeking an Intake Supervisor for its Chandler, AZ Home Infusion branch. This remote role requires leading at least 6 Intake Coordinators, overseeing referrals, audits, and on-call support, with remote supervision of a front-end team.

The role emphasizes motivating staff, handling verifications, and provider inquiries while maintaining high service standards. AZ residency is preferred for the remote setup and branch alignment.

Qualifications

• High School Diploma or GED is required.
• 3+ years of customer service experience.
• 3+ years of Benefits Verification experience.
• 2+ years of team lead/training experience.
• 2+ years of remote team leadership experience.
• Proficient with Microsoft Office products (Outlook / Excel / Word).

Responsibilities

• Supervise and motivate a work team while maintaining high standards.
• Respond to all questions regarding Benefit Verifications and Authorizations.
• Respond to provider inquiries handled by escalation and case resolution.
• Lead by example with a positive, professional attitude.

Skills

Customer service

Benefits verification

Remote team leadership

Microsoft Office

Education

High School Diploma / GED

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Intake Supervisor is responsible for overseeing the Front End Intake team for the Chandler, AZ Home Infusion branch. Will supervise at least 6 Intake Coordinators, process Acute/Biologic referrals, complete chart audits, monitor the held bill report, and will participate in the on-call and ongoing supervision/support front end Intake. This position is critical for branch operation support for incoming referrals.

This is a remote position, candidate is preferred to live in the state of Arizona.

Primary Responsibilities:

• Supervise and motivate a work team while maintaining high standards
• Respond to all questions regarding Benefit Verifications and Authorizations
• Respond to provider inquiries that have been received by the escalation and case resolution department
• The big challenge is motivating people and leading by example with a positive attitude that's professional, courteous and cheerful

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 3+ years of customer service experience
• 3+ years of Benefits Verification experience
• 2+ years of team lead/training experience
• 2+ years of experience leading and managing teams in a remote environment
• Proficient with Microsoft Office products (Outlook / Excel / Word)

Preferred Qualifications:

• 2+ years of experience managing infusion referrals
• Experience supervising remote employees
• Managed care experience in a care coordination role
• Reside in the state of AZ

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $49,700 - $88,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.