Remote Infusion Intake Supervisor — Lead a Caring Team

UnitedHealth Group; Chandler (AZ); Remote; USD 50,000 - 89,000; Full time

Job summary

UnitedHealth Group is seeking an Intake Supervisor for its Chandler, AZ Home Infusion branch. This remote role requires leading at least 6 Intake Coordinators, overseeing referrals, audits, and on-call support, with remote supervision of a front-end team.

The role emphasizes motivating staff, handling verifications, and provider inquiries while maintaining high service standards. AZ residency is preferred for the remote setup and branch alignment.

Qualifications

• High School Diploma or GED is required.
• 3+ years of customer service experience.
• 3+ years of Benefits Verification experience.
• 2+ years of team lead/training experience.
• 2+ years of remote team leadership experience.
• Proficient with Microsoft Office products (Outlook / Excel / Word).

Responsibilities

• Supervise and motivate a work team while maintaining high standards.
• Respond to all questions regarding Benefit Verifications and Authorizations.
• Respond to provider inquiries handled by escalation and case resolution.
• Lead by example with a positive, professional attitude.

Skills

Customer service

Benefits verification

Remote team leadership

Microsoft Office

Education

High School Diploma / GED

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

UnitedHealth Group is seeking an Intake Supervisor for its Chandler, AZ Home Infusion branch. This remote role requires leading at least 6 Intake Coordinators, overseeing referrals, audits, and on-call support, with remote supervision of a front-end team.

The role emphasizes motivating staff, handling verifications, and provider inquiries while maintaining high service standards. AZ residency is preferred for the remote setup and branch alignment.