Remote Intake Specialist (Bilingual) for ABA Services

CrewBloom; United States; À distance; USD 25 000 - 39 000; Plein temps

Avantages offerts par ce poste

Remote-friendly

Flexible work location

Strong work-life balance

Résumé du poste

CrewBloom is seeking a caring Intake Specialist to guide families from referral to active ABA services. You will serve as the primary contact for both English- and Spanish-speaking families, coordinate with providers and internal teams, and manage referrals, insurance checks, documents, and authorizations.

You will collaborate with clinicians and billing, ensure timely communications, and uphold HIPAA confidentiality. This role offers remote work options and growth within a supportive team.

Qualifications

• High school diploma or equivalent; an associate/bachelor’s in healthcare administration, human services, or business is a plus.
• 1–2 years in healthcare intake, patient access, insurance coordination or admin support.
• Experience with prior authorizations, eligibility verification, EOBs, and Medicaid managed care.
• Strong organization and ability to handle multiple cases accurately.
• Warm, clear communication with families new to the healthcare system.

Responsabilités

• Receive and log referrals on the same day they arrive.
• Check insurance eligibility, benefits and ABA authorization requirements.
• Contact families within 24–48 hours in English or Spanish.
• Collect intake documents such as diagnostic evaluations, prescriptions and consent forms.
• Help prepare and submit prior authorizations to Medicaid, managed care and payers.
• Work with BCBAs and LBAs to obtain clinical documents and flag risk cases.
• Track authorization expiration dates and start re-authorizations 30+ days before expiry.
• Maintain accurate tracking records, audit caseload, report on status.
• Collaborate with billing, clinical and scheduling teams to move families into services.
• Follow HIPAA and confidentiality rules.

Connaissances

Bilingual: English & Spanish

Strong organizational skills

Clear communication with families

Multitasking & caseload management

Formation

High school diploma or equivalent

Healthcare admin/handler degree preferred

Outils

Microsoft Office or Google Workspace

EHR/CRM intake software

Description du poste

CrewBloom is seeking a caring Intake Specialist to guide families from referral to active ABA services. You will serve as the primary contact for both English- and Spanish-speaking families, coordinate with providers and internal teams, and manage referrals, insurance checks, documents, and authorizations.

You will collaborate with clinicians and billing, ensure timely communications, and uphold HIPAA confidentiality. This role offers remote work options and growth within a supportive team.