Remote Insurance Training Coach: Elevate Agent Performance

afniexternalcareers; United States; Remote; USD 44,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision coverage

401(k) with company match

Paid time off

Tuition reimbursement

Career growth opportunities

Collaborative culture

Job summary

Afni is seeking a Training Coach for Insurance Service to develop, coach, and support insurance customer service representatives in a fast-paced inbound contact center. This virtual role is available to candidates in multiple states and includes delivering instructor-led and virtual training, monitoring performance, and ensuring adherence to training standards.

The position emphasizes coaching, motivation, and creating a positive learning environment while aligning training with business

Qualifications

• High school diploma required; post-secondary education preferred.
• One to two years of supervisory, coaching, or training experience in an insurance contact center environment preferred.
• Working knowledge of property and casualty insurance products, state licensing processes, and auto insurance services preferred.
• Understanding of the motivational techniques and coaching strategies needed to develop customer service and sales professionals.
• Proven leadership, facilitation, coaching, and problem-solving skills.
• Strong verbal, written, interpersonal, and presentation skills.
• Experience delivering training using multiple learning methods, including instructor-led, virtual, and technology-assisted formats.
• Knowledge of training program development, implementation, and evaluation methodologies preferred.
• Ability to manage multiple priorities and adapt to changing business needs.
• Ability to work varying schedules as business needs require.
• Proficiency with Microsoft Office applications and related business systems.

Responsibilities

• Coach, motivate, and develop insurance customer service representatives to achieve individual, team, and organizational performance goals.
• Monitor employee performance, identify trends, and provide performance feedback to improve results and customer experience.
• Manage classroom dynamics and reinforce professional behaviors through coaching, corrective action, and documentation when necessary.
• Deliver engaging instructor-led and virtual training programs that promote knowledge retention, skill development, and application of learning.
• Create a positive learning environment that fosters trust, participation, accountability, and performance.
• Adapt training methods and delivery approaches to meet the needs of different learning styles and experience levels.
• Plan and prepare training sessions, ensuring instructional materials, resources, and delivery methods align with learning objectives.
• Evaluate learner understanding and provide ongoing coaching and support to drive performance improvement.
• Maintain attendance, payroll, and training documentation accurately and timely.
• Collaborate with operations leadership and business partners to support employee development initiatives and training needs.

Skills

Coaching

Training

Presentation skills

Adaptability

Verbal communication

Education

High school diploma

Post-secondary education preferred

Tools

Microsoft Office

Job description

Afni is seeking a Training Coach for Insurance Service to develop, coach, and support insurance customer service representatives in a fast-paced inbound contact center. This virtual role is available to candidates in multiple states and includes delivering instructor-led and virtual training, monitoring performance, and ensuring adherence to training standards.

The position emphasizes coaching, motivation, and creating a positive learning environment while aligning training with business