Remote Insurance Support Specialist - License Track

Teleperformance USA; Austin (TX); Remote; USD 38,000 - 52,000; Full time

Job summary

Teleperformance USA is seeking a Customer Service Specialist in Texas or Florida to serve as the primary contact for clients. You will manage inbound and outbound communications and resolve inquiries to ensure a seamless customer experience. You will undergo a 7-day paid training to prepare for the State Insurance Exam to obtain a License.

The program covers training, study materials, and exam costs. After completing the course and passing the exam, you join the Insurance department to complete

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.
• Must reside in Florida or Texas.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Communication

Problem solving

Time management

Attention to detail

Education

High School Diploma

College degree preferred

Job description

Teleperformance USA is seeking a Customer Service Specialist in Texas or Florida to serve as the primary contact for clients. You will manage inbound and outbound communications and resolve inquiries to ensure a seamless customer experience. You will undergo a 7-day paid training to prepare for the State Insurance Exam to obtain a License.

The program covers training, study materials, and exam costs. After completing the course and passing the exam, you join the Insurance department to complete