Remote Insurance Policy Operations Manager

Mercor; San Francisco (CA); Hybrid; GBP 688,000 - 979,000; Part time

Job summary

Mercor seeks a Policy Administration & Insurance Operations Manager on a contract basis to design and oversee end-to-end policy lifecycle processes, including intake, binding, issuance, renewals, and document delivery, all within a remote work setup.

The role emphasizes translating policy requirements into precise operational steps, maintaining process discipline, and providing high-quality written communications; collaboration with cross-functional teams is expected.

Qualifications

• 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.
• Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention.
• Hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes.
• Ability to translate policy and procedural requirements into precise operational steps.
• Excellent written communication, process discipline, and high attention to detail.
• Ability to distinguish administrative execution from underwriting, claims, legal, and actuarial decisions.

Responsibilities

• Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery.
• Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks.
• Write "golden" reference responses at experienced insurance-operations quality.
• Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards.
• Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions.
• Provide written feedback the research team uses to improve model behavior.

Skills

Policy administration

Underwriting operations

Process discipline

Attention to detail

Written communication

Policy lifecycle knowledge

Operational controls

Tools

Policy admin systems

Workflow queues

Transaction controls

QA processes

Job description

Mercor seeks a Policy Administration & Insurance Operations Manager on a contract basis to design and oversee end-to-end policy lifecycle processes, including intake, binding, issuance, renewals, and document delivery, all within a remote work setup.

The role emphasizes translating policy requirements into precise operational steps, maintaining process discipline, and providing high-quality written communications; collaboration with cross-functional teams is expected.