Remote Insurance Operations Lead - Policy Admin & AI QA

Mercor; San Francisco (CA); Hybrid; GBP 71,000 - 96,000; Part time

Job summary

Mercor is seeking a Policy Administration & Insurance Operations Manager to oversee contract-based policy lifecycle activities in a remote setting. You will design and improve processes across intake, binding, issuance, endorsements, billing, renewals, and cancellations while ensuring accuracy and compliance.

Responsibilities include developing operational work products, quality checks, and reference responses; grading AI-generated outputs; and collaborating with research teams to optimize model

Qualifications

• 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.
• Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention.
• Hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes.
• Ability to translate policy and procedural requirements into precise operational steps.
• Excellent written communication, process discipline, and high attention to detail.
• Ability to distinguish administrative execution from underwriting, claims, legal, and actuarial decisions.

Responsibilities

• Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery.
• Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks.
• Write "golden" reference responses at experienced insurance-operations quality.
• Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards.
• Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions.
• Provide written feedback the research team uses to improve model behavior.

Skills

Policy administration

Underwriting operations

Insurance servicing

Process documentation

Attention to detail

Written communication

Administrative execution

Tools

Policy administration systems

Workflow queues

Quality assurance processes

Job description

Mercor is seeking a Policy Administration & Insurance Operations Manager to oversee contract-based policy lifecycle activities in a remote setting. You will design and improve processes across intake, binding, issuance, endorsements, billing, renewals, and cancellations while ensuring accuracy and compliance.

Responsibilities include developing operational work products, quality checks, and reference responses; grading AI-generated outputs; and collaborating with research teams to optimize model