Remote Insurance Customer Support Specialist

Liberty Mutual; United States; Remote; USD 42,000 - 52,000; Full time

Job summary

Liberty Mutual's Small Commercial Service Plus team seeks a Service Insurance Assistant to support agents and customers in a fast-paced, inbound call center. You will handle calls, respond to requests, take payments, and prepare documents while following established procedures and maintaining high service standards.

The role emphasizes problem solving, attention to detail, and knowledge of insurance products, with schedules that may include holidays and training periods to set you up for success.

Qualifications

• High school diploma or equivalent required.
• Prior customer service or administrative experience preferred.
• Strong written and verbal communication skills.
• Ability to navigate computer systems and documents with ease.

Responsibilities

• Handle inbound calls and respond to internal and external requests for account and policy information.
• Take payments, prepare insurance documents, and assemble files for processing.
• Maintain detailed procedures, problem-solve, and apply insurance knowledge.
• Meet metrics targets like handle time, after-call work, and schedule adherence.
• Coordinate with other departments such as underwriting and billing as needed.

Skills

Excellent communication

Proficiency with computers

Microsoft Office proficiency

Customer service mindset

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Liberty Mutual's Small Commercial Service Plus team seeks a Service Insurance Assistant to support agents and customers in a fast-paced, inbound call center. You will handle calls, respond to requests, take payments, and prepare documents while following established procedures and maintaining high service standards.

The role emphasizes problem solving, attention to detail, and knowledge of insurance products, with schedules that may include holidays and training periods to set you up for success.