Remote Insurance Customer Service Specialist - Bilingual

300 American Income Life Insurance Company; Waco (TX); Remote; USD 19,000 - 30,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plans

Paid holidays

Parental leave

Education reimbursement

Job summary

American Income Life is seeking a Customer Service Representative to join our remote team. In this role, you will explain policy coverage, check claim status, and assist with payments or policy information for policyholders and interested third parties.

This remote position offers competitive compensation and benefits, including comprehensive health, dental, and vision plans, life insurance, retirement options, and paid time off. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Minimum one year of office experience.
• Telecommunications experience is a plus.
• Background in life and health insurance desirable.
• Strong written and oral communication.

Responsibilities

• Handle heavy phone contact with policyholders and third parties.
• Process policyholder requests from calls and emails.
• Review and update procedures regarding policy information.
• Maintain department standards for call handling and time management.
• Pay differential available for bilingual Eng/Span employees.

Skills

Customer service

Phone skills

Typing 30 WPM

Confidentiality

High school diploma

Some college

Office experience

Life/Health insurance

Education

High school diploma or equivalent

Some college

Job description

American Income Life is seeking a Customer Service Representative to join our remote team. In this role, you will explain policy coverage, check claim status, and assist with payments or policy information for policyholders and interested third parties.

This remote position offers competitive compensation and benefits, including comprehensive health, dental, and vision plans, life insurance, retirement options, and paid time off. Strong communication and organizational skills are essential.