Remote Insurance: Commercial Lines Specialist

Brown & Brown, Inc.; United States; Remote; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k

Student loan assistance

Tuition reimbursement

Mental health support

Paid time off

Job summary

Brown & Brown, Inc. is seeking a Commercial Lines Account Specialist to join our team. The role supports Account Managers, processes changes in Applied Epic, and builds client relationships while ensuring accurate data in agency systems.

The position offers a fully remote option for qualified candidates and a pay range of $22.00–$24.00 per hour. Based in Madison, WI, this role emphasizes accuracy, efficiency, and strong communication.

Qualifications

• 2+ years Insurance account management experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat.
• Adaptable to new computer functions and processes.
• Professional in both written and verbal communication.
• Self-motivated and goal-oriented.
• Proactive in problem solving.
• Detail-oriented.

Responsibilities

• Supports Account Managers, Producers, and other internal employees to ensure ARMR client expectations and standards are upheld.
• Processes changes, as needed, checking for consistency and documenting in ARMR’s management system (Applied Epic).
• Builds personalized client relationships through multiple channels of communication such as phone, email, and in-person meetings.
• Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed.
• Works with internal departments to ensure cohesiveness and timeliness of service execution.
• Manages time effectively to prioritize workload, client service requests, and service parameters on business processes.
• Consistently achieves data integrity and meets activity timeliness, quality metrics, and goals.
• Maintains accurate and complete client data in agency management systems including policy detail, activities, attachments, and agent/broker detail.
• Follows processes and procedures in servicing workflow, maintaining appropriate and clear documentation of client and carrier conversations, taking appropriate action, and following up as requested.
• Develops successful and effective working relationships with Producers, Account Managers, other ARMR customer service pool team members, managers, carriers, and members of other departments

Skills

Insurance account management

Microsoft Office Suite

Adobe Acrobat

Adaptable to new computer functions

Written and verbal communication

Self-motivated

Problem solving

Detail-oriented

Tools

Applied Epic

Job description

Brown & Brown, Inc. is seeking a Commercial Lines Account Specialist to join our team. The role supports Account Managers, processes changes in Applied Epic, and builds client relationships while ensuring accurate data in agency systems.

The position offers a fully remote option for qualified candidates and a pay range of $22.00–$24.00 per hour. Based in Madison, WI, this role emphasizes accuracy, efficiency, and strong communication.