Commercial Lines Account Specialist

001 Brown & Brown, Inc; Kentucky; Remote; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health Benefits

401k

Student Loan Assistance

Tuition Reimbursement

Paid Time Off

Job summary

Bridge Specialty Group in Madison, WI is seeking a Commercial Lines Account Specialist to join our growing team. This individual will support Account Managers and Producers, handle policy details, and maintain data integrity in Applied Epic.

The role requires 2+ years of insurance account management, strong communication, and meticulous, client‑focused service. We offer a competitive hourly wage and comprehensive benefits, with remote work possible for qualified candidates.

Qualifications

• 2+ years Insurance account management experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat.
• Adaptable to new computer functions and processes.
• Professional in both written and verbal communication.
• Self-motivated and goal-orientated.
• Proactive in problem solving.
• Detail-oriented.

Responsibilities

• Supports Account Managers, Producers, and other internal employees to ensure ARMR client expectations and standards are upheld
• Processes changes, as needed, checking for consistency and documenting in ARMR’s management system (Applied Epic)
• Builds personalized client relationships through multiple channels of communication such as phone, email, and in-person meetings
• Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed
• Works with internal departments to ensure cohesiveness and timeliness of service execution
• Manages time effectively to prioritize workload, client service requests, and service parameters on business processes
• Consistently achieves data integrity and meets activity timeliness, quality metrics, and goals
• Maintains accurate and complete client data in agency management systems including policy detail, activities, attachments, and agent/broker detail
• Follows processes and procedures in servicing workflow, maintaining appropriate and clear documentation of client and carrier conversations, taking appropriate action, and following up as requested
• Develops successful and effective working relationships with Producers, Account Managers, other ARMR customer service pool team members, managers, carriers, and members of other departments

Skills

Insurance account management

Microsoft Office

Adobe Acrobat

Communication skills

Adaptable to new computer functions

Self-motivated

Proactive problem solving

Detail oriented

Tools

Applied Epic

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Bridge Specialty Group is seeking a Commercial Lines Account Specialist to join our growing team. Our office is based in Madison, WI, however we will consider fully remote for qualified candidates.

The Commercial Lines Account Specialist is an integral position in the production and service team. In this role, you will provide support for your production team and perform hands‑on work with each account to ensure your team’s success. Your organization, tasks, and personal presentation have a direct impact on your team’s performance. Your team will count on you for accuracy, efficiency, and composure.

How You Will Contribute:

• Supports Account Managers, Producers, and other internal employees to ensure ARMR client expectations and standards are upheld
• Processes changes, as needed, checking for consistency and documenting in ARMR’s management system (Applied Epic)
• Builds personalized client relationships through multiple channels of communication such as phone, email, and in-person meetings
• Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed
• Works with internal departments to ensure cohesiveness and timeliness of service execution
• Manages time effectively to prioritize workload, client service requests, and service parameters on business processes
• Consistently achieves data integrity and meets activity timeliness, quality metrics, and goals
• Maintains accurate and complete client data in agency management systems including policy detail, activities, attachments, and agent/broker detail
• Follows processes and procedures in servicing workflow, maintaining appropriate and clear documentation of client and carrier conversations, taking appropriate action, and following up as requested
• Develops successful and effective working relationships with Producers, Account Managers, other ARMR customer service pool team members, managers, carriers, and members of other departments

Skills & Experience to Be Successful:

• 2+ years Insurance account management experience
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat
• Adaptable to new computer functions and processes
• Professional in both written and verbal communication
• Self-motivated and goal-orientated
• Proactive in problem solving
• Detail-oriented

Pay Range

$22.00 - $24.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.