Commercial Lines Executive Account Manager

Brown Insurance Services Inc.; Florida; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

PTO included

Health Insurance – employer pays major

Dental/Vision/Aflac available

401k with 4% match

Base salary 60k-75k + uncapped multim

Job summary

Brown Insurance Services Inc. in Florida seeks a Customer Service Representative for commercial lines to deliver exceptional client support, process policy changes, renewals and quotes, and guide clients through the claims process.

Requires a high school diploma and proven insurance experience. Competitive base salary with uncapped commissions, PTO, health insurance, and 401k match are offered in a family-owned agency setting.

Qualifications

• Proven experience as a Customer Service Representative in a commercial lines insurance agency or related industry.
• Thorough understanding of commercial insurance products and policy terms.
• Excellent communication with clients, team members, and carriers.
• Strong problem-solving and empathetic, professional client handling.
• Detail-oriented with strong organizational and time-management skills.

Responsibilities

• Serve as the primary point of contact for commercial lines insurance, responding to clients concerns with professionalism and empathy
• Process policy changes and additions to meet clients' evolving coverage needs
• Assist clients with insurance policy renewals and rewrites.
• Obtain quotes and coverage options for new policies and policy amendments based on client's needs.
• Review policy with clients.
• Handle policy cancellations and reinstatements while following company guidelines and regulations
• Provide support and guidance to clients throughout the claims process, liaising with the claims department as needed
• Maintain accurate data entry in our management system.
• Educate clients on various commercial insurance products, coverage options, and risk management strategies
• Stay informed about industry trends, regulations, and advancements in commercial insurance to enhance knowledge and service delivery

Skills

Customer service

Communication

Time management

Policy knowledge

Microsoft Office

Education

High school diploma or equivalent

Tools

Epic (Applied Systems)

Job description

Are you passionate about delivering exceptional service and support to clients? Do you thrive in a collaborative team environment? If so, this is the role for you.

Responsibilities:

• Serve as the primary point of contact for commercial lines insurance, responding to clients concerns with professionalism and empathy
• Process policy changesand additions to meet clients' evolving coverage needs
• Assist clients with insurance policy renewals andrewrites.
• Obtain quotes and coverage options for new policies and policy amendments based on client's needs.
• Review policy with clients.
• Handle policy cancellations and reinstatements while following company guidelines and regulations
• Provide support and guidance to clients throughout the claims process, liaising with the claims department as needed
• Maintain accurate data entry in our management system.
• Educate clients on various commercialinsurance products, coverage options, and risk management strategies
• Stay informed about industry trends, regulations, and advancements in commercial insurance to enhance knowledge and service delivery

Requirements:

• High school diploma or equivalent
• Proven experience as a Customer Service Representative in a commercial lines insurance agency or related industry
• Thorough understanding of commercial insurance products
• Familiarity with insurance policy terms, coverage types, and industry regulations
• Communicate effective with clients, team members, and insurance carriers
• Strong problem-solving skills and the ability to address client concerns with empathy and professionalism
• Detail-oriented with exceptional organizational and time-management abilities
• Proficient computer skills, including experience with agency management systems and Microsoft Office Suite, Epic (Applied Systems) preferred
• Ability to multitask and manage multiple priorities
• Active 4-40, 20-44, 2-20 License
• Prior experience (preferred)
• Base $60k - $75k based upon experience + high uncapped commissions
• Competitive commission structure
• PTO included
• Health Insurance – Employer pays majority for the primary insured
• Dental/Vision/Aflac Available – Employee cost
• 401k After 12 Months - Employer 4% match

Brown Insurance Services is celebrating over 50 years as a family-owned agency in FL. We are a full-service independent agency representing top insurance carriers. These strategies allow us to operate in the client’s best interests, rather than being confined to limited options through a big-box agency. Check out our website to see more about the agency, and feel free to read our agency reviews from our amazing community of clients. Brown Insurance Services