Remote Billing & Accounts Specialist

Security Mutual Life; United States; Híbrido; USD 26.000 - 29.000; Jornada completa

Descripción de la vacante

Security Mutual Life is seeking a Billing Account Representative to bill, reconcile and maintain accounts for Group Billing, Credit Union and Individual clients while ensuring regulatory compliance.

This position offers a primarily remote work setup with periodic time in the assigned Company office locations in Binghamton, NY or Houston, TX. The ideal candidate has 2+ years in customer support, accounting experience, and proficient data entry with strong communication skills.

Formación

• Minimum of 2 years experience in Customer Support.
• Experience in accounting or bookkeeping required.
• Experience in an insurance industry or call center environment preferred.
• Experience working in a financial institution preferred.
• Fluency in Spanish a plus.
• Intermediate knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Excellent data entry skills.
• Ability to perform work accurately and thoroughly.
• Ability to take care of both internal and external customer needs.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.

Responsabilidades

• Process billing, adjustments and verifications, reconcile payments and follow up. Monitor assigned cases to ensure timely remitting and processing of payments.
• Process general service requests including salary savings list bills, premium and loan payments, premium and loan payments, pre-nonforfeiture processing, health policy billing, policy system correction requests, DAC tax reporting, beneficiary changes, submission of policy system correction requests and returned checks.
• Confer with Agents, payroll offices and customers by telephone and email relative to post issue service requests and questions. Process related service requests.
• Manage Electronic Funds Transfer accounts, perform taxable gain calculations and tax reporting.
• Process payments by phone and remain Payment Card Industry compliant when handling debit and credit card payments.
• Keep records of customer interactions and transactions.
• Create and update procedural documentation.
• Assist with Call Center overflow calls at high volume times.
• Assist with departmental training as needed.

Conocimientos

Customer Support

Accounting

Bookkeeping

Insurance

Call Center

Spanish (plus)

MS Word

MS Excel

Written Communication

Verbal Communication

Data Entry

Attention to Detail

Time Management

Educación

Associate’s degree in Business or related field

Descripción del empleo

Security Mutual Life is seeking a Billing Account Representative to bill, reconcile and maintain accounts for Group Billing, Credit Union and Individual clients while ensuring regulatory compliance.

This position offers a primarily remote work setup with periodic time in the assigned Company office locations in Binghamton, NY or Houston, TX. The ideal candidate has 2+ years in customer support, accounting experience, and proficient data entry with strong communication skills.