Remote Installation Operations Dispatcher

Somewhere; Latin Quarter (FL); A distancia; USD 11.000 - 17.000; Jornada completa

Descripción de la vacante

Somewhere is seeking a Dispatcher (Installation Operations) to serve as the central hub for daily field activities. You will schedule, route, and monitor field installation technicians in real time to maximize efficiency, ensure timely job completion, and maintain clear communication with crews, management, and clients.

The role requires 2+ years of dispatching or field service coordination experience, proficiency with FSM software and GPS tracking, and strong English communication skills.

Formación

• 2+ years of dispatching, field service coordination, or logistics management.
• Proficiency with FSM software and GPS tracking systems.
• Strong English phone communication skills.
• Excellent customer service and internal coordination skills.
• Ability to follow detailed protocols exactly.
• Comfortable in a fast-paced, repetitive, high-volume role.
• Strong geographic knowledge of the service area and route optimization skills.
• High School Diploma or GED equivalent (Associate/Bachelor degree preferred).

Responsabilidades

• Manage and optimize daily installation schedules and dispatch field technicians efficiently, accounting for New York City geography and route efficiency.
• Monitor real-time progress of field crews to ensure on-time arrival and adherence to work orders.
• Handle unexpected delays, emergency schedule adjustments, and equipment issue escalations promptly.
• Call customers to schedule and confirm installation appointments, maintaining clear communication regarding appointment windows, updates, delays, cancellations, and reschedules.
• Verify completed work orders, update system logs, and ensure accurate record-keeping for billing.
• Communicate issues to Home Depot accurately and promptly.
• Coordinate seamlessly with internal teams and installers.
• Handle high-volume daily communication, including around 30+ calls per day.
• Support weekend inquiries as needed to reduce Monday backlog.
• Assist in building Standard Operating Procedures (SOPs) and documenting procedures as needed.

Conocimientos

English communication

Customer service

Attention to detail

Routing & scheduling

Problem solving

Geographic knowledge

Educación

High School Diploma or GED

Associate or Bachelor’s degree preferred

Herramientas

FSM Software

GPS Tracking

Microsoft Office

Google Workspace

Web-based software

Descripción del empleo

Somewhere is seeking a Dispatcher (Installation Operations) to serve as the central hub for daily field activities. You will schedule, route, and monitor field installation technicians in real time to maximize efficiency, ensure timely job completion, and maintain clear communication with crews, management, and clients.

The role requires 2+ years of dispatching or field service coordination experience, proficiency with FSM software and GPS tracking, and strong English communication skills.