Remote Inside Sales & Retention Specialist

WM; Tupelo (MS); On-site; USD 26,000 - 29,000; Full time

Job summary

WM is seeking an Inside Sales professional to respond to customer sales and cancellation requests, with a focus on retention and revenue growth. You will educate customers on contract details, secure commitments, and negotiate to minimize price rollbacks.

The role emphasizes consultative selling, escalation management, and collaboration with the Market Area Sales Manager to resolve issues and maximize customer satisfaction. Requires US residency.

Qualifications

• Education: High school diploma or GED (accredited) and one year of relevant work experience.
• Experience: One (1) year of consumer-based industry sales.
• Internal requirements include nine (9) months of proven success in a position involving customer interaction.

Responsibilities

• Sells and Saves, secures, and converts by handling all customer sales and cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments using sound telephone-based negotiation practices.
• Resolves escalations for customer service within the defined territory.
• Generates revenue growth by utilizing a consultative selling approach in the acquisition and retention of current WM customers.
• Establishes and maintains a high level of customer satisfaction. This includes meeting customer sales and retention goals. Communicates to and works with the Market Area Sales Manager to support and resolve unique customer issues.
• Reduces lost accounts by diffusing cancellation requests
• Increases revenue and profitability by executing sound plans on sales and retention calls to improve the customers' service and/or profitability while minimizing price rollbacks.
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
• Effectively uses WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, Genesys, Green Pages etc.).
• Acquires in depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Updates and secures customer service agreements.

Skills

Build relationships

Communicate impact

Demonstrate professionalism

Make sound decisions

Think strategically

Proficient with computer

Produce results

Know the business

Influence and negotiate

Manage work/time

Use ethical practices

Education

High school diploma or GED

Job description

WM is seeking an Inside Sales professional to respond to customer sales and cancellation requests, with a focus on retention and revenue growth. You will educate customers on contract details, secure commitments, and negotiate to minimize price rollbacks.

The role emphasizes consultative selling, escalation management, and collaboration with the Market Area Sales Manager to resolve issues and maximize customer satisfaction. Requires US residency.