Remote Inland Logistics Account Manager

Mohawk Global; Middleburg Heights (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Mohawk Global is seeking an Account Manager for Inland Services to strengthen client relationships and drive service performance across inland and final mile accounts. You will coordinate with Operations, Carrier Procurement, Pricing, and Systems to resolve issues and grow profitability while meeting customer commitments.

The role requires building lasting partnerships, conducting quarterly business reviews, and guiding cross-functional teams to optimize pickup, linehaul, delivery, and POS data.

Qualifications

• 3+ years of experience in transportation, logistics, or account management.
• Strong written, verbal, and relationship-management skills.
• Experience using performance data and business reviews to drive action.

Responsibilities

• Own and strengthen relationships across an assigned portfolio.
• Understand customer objectives, shipping patterns, and success measures.
• Lead internal account reviews and strategic discussions.
• Develop and maintain SOPs, routing instructions, and reporting.
• Coordinate across Operations, Pricing, and Systems to meet commitments.
• Lead Quarterly Business Reviews with data-driven insights.

Skills

Account management

Customer relations

Negotiation

Data interpretation

Cross-functional collaboration

Problem solving

Presentation skills

Education

Bachelor's degree in Business, Supply Chain, Logistics, or related field

Tools

TMS

CRM

Shipment visibility systems

Microsoft Excel

PowerPoint

Job description

Mohawk Global is seeking an Account Manager for Inland Services to strengthen client relationships and drive service performance across inland and final mile accounts. You will coordinate with Operations, Carrier Procurement, Pricing, and Systems to resolve issues and grow profitability while meeting customer commitments.

The role requires building lasting partnerships, conducting quarterly business reviews, and guiding cross-functional teams to optimize pickup, linehaul, delivery, and POS data.