Inland Logistics Account Manager — Growth & Service Lead

Mohawk Global; Itasca (IL); Presencial; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

Mohawk Global is seeking an Account Manager for Inland Services to strengthen customer relationships, drive service performance, and support business growth across inland and final mile accounts. You will coordinate with Operations, Carrier Procurement, Pricing, and Systems to resolve challenges and identify opportunities for profitable growth.

Responsibilities include leading internal reviews, developing SOPs, and maintaining customer communications while ensuring handoffs and escalation paths

Formación

• 3+ years of experience in transportation, logistics, final mile operations, account management, or related field.
• Strong written, verbal, presentation, negotiation, and relationship-management skills.
• Experience using performance data and business reviews to drive corrective action and customer alignment.

Responsabilidades

• Own and strengthen relationships across an assigned portfolio, serving as the primary point of contact.
• Understand customer objectives, shipping patterns, delivery requirements, facility constraints, communication preferences, and success measures.
• Establish a consistent customer communication cadence with performance updates and next steps.
• Lead internal account reviews and strategic discussions aligning customer priorities with Mohawk Global solutions.
• Build long-term partnerships that support customer satisfaction, retention, and account expansion.
• Coordinate with Operations, Carrier Procurement, Pricing, and Systems to align ships and deliveries with commitments.
• Develop and maintain account-specific SOPs, routing instructions, escalation paths, and reporting requirements.
• Monitor shipment performance, including on-time service and exceptions, and identify improvement opportunities.
• Lead Quarterly Business Reviews and other internal meetings using performance data and insights.

Conocimientos

Account management

Customer relationship

Cross-functional coordination

Negotiation

Data analysis

Educación

Bachelor's degree in Business, Supply Chain, Logistics, or related field

Herramientas

TMS

CRM

Excel

PowerPoint

Descripción del empleo

Mohawk Global is seeking an Account Manager for Inland Services to strengthen customer relationships, drive service performance, and support business growth across inland and final mile accounts. You will coordinate with Operations, Carrier Procurement, Pricing, and Systems to resolve challenges and identify opportunities for profitable growth.

Responsibilities include leading internal reviews, developing SOPs, and maintaining customer communications while ensuring handoffs and escalation paths