Inland Logistics Account Manager - Remote

Mohawk Global; Rockland (MA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Mohawk Global seeks an Account Manager for Inland Services to strengthen relationships with assigned inland and final mile accounts, aligning customer needs with Operations, Carrier Procurement, Pricing, and Systems to drive profitable growth.

You will lead internal reviews, maintain SOPs, and coordinate cross-functional teams to ensure service excellence and timely issue resolution across the customer portfolio.

Qualifications

• 3+ years in transportation, logistics, account management, or a related field.
• Proven ability to independently manage customer relationships and resolve complex service issues.
• Strong written, verbal, presentation, negotiation, and relationship-management skills.
• Experience using performance data and business reviews to drive corrective action and customer alignment.
• Proficiency with Microsoft Office and experience working in TMS, CRM, or shipment visibility systems.
• Experience within a 3PL, freight brokerage, managed transportation, inland, import, or final mile environment.

Responsibilities

• Own and strengthen relationships across an assigned portfolio, serving as the primary point of contact and trusted advisor.
• Understand customer objectives, shipping patterns, delivery requirements, facility constraints, communication preferences, and success measures.
• Establish a consistent customer communication cadence with performance updates, issue follow-up, next steps, and growth.
• Lead internal account reviews and strategic discussions linking customer priorities with Mohawk Global inland and final mile solutions.
• Build long-term partnerships that support customer satisfaction, retention, and account expansion.
• Coordinate with Operations, Carrier Procurement, Pricing, Systems, Sales, and Leadership to deliver consistent account outcomes.
• Lead Quarterly Business Reviews and other internal customer meetings using clear performance data, action plans, and growth recommendations.

Skills

Account management

Customer relationship management

Problem solving

Cross-functional collaboration

Negotiation

Data interpretation

Education

Bachelor's degree in Business, Supply Chain, Logistics, or related field

Tools

Transportation management systems

CRM systems

Shipment visibility tools

Microsoft Excel

PowerPoint

Job description

Mohawk Global seeks an Account Manager for Inland Services to strengthen relationships with assigned inland and final mile accounts, aligning customer needs with Operations, Carrier Procurement, Pricing, and Systems to drive profitable growth.

You will lead internal reviews, maintain SOPs, and coordinate cross-functional teams to ensure service excellence and timely issue resolution across the customer portfolio.